Temos team

Quality assessor

• MSHCM, MBA, BS Pharm
• Temos assessor since 2024
• Temos Consultant
• Certified Professional in Healthcare Quality Management
• Certified Six Sigma Green Belt, International Quality Federation
• International Society for Quality in Health Care (ISQua)-ISQua External Evaluation Association (IEEA) Surveyor
• ISQUA Fellowship Programme, International Society for Quality in Healthcare
• Emirates International Accreditation Centre (EIAC), Assessor
• ISO 9001:2015 Quality Management System, Lead Auditor
• Member of National Association of Healthcare Quality, Healthcare Quality Commission
• Dubai Healthcare City Authority-Regulatory, Team Lead Surveyor, U.A.E.
  Patient Safety & Quality Specialist at Dubai Health - Dubai Academic Health Corporation, U.A.E.
  

International experience
British Columbia, Germany, China, Taiwan, Lebanon, Turkey, United Arab Emirates, Georgia, Bahrain

Medical assessor

• Temos assessor since 2024
• Certificate of completion of Temos “Excellence in Medical Tourism - GAHAR edition”
• Certificate of Temos approved consultant from Temos Academy
• Physician - Master M.SC. degree in clinical pathology, Assiut University Egypt
• Certified accreditation professional “Egy-Cap” from GAHAR
• Certified healthcare quality excellence HQE from AUC
• Professional diploma of healthcare quality and accreditation “HQA” Badr University
• Member of the Egyptian Society for Quality in Healthcare (ESQUA)
  Accreditation consultant for private organizations (laboratory – hospitals)
• Professional diploma in hospital management from AAST
• CEO and CMO of military hospitals from 2011 - 2022
• General Manager of Ismailia Medical Complex “EHA” since May 2024

Quality assessor | Regional Office Jordan, Lebanon, Kuwait, Bahrain, KSA

• Temos Regional director for Jordan, KSA, Lebanon, Kuwait, Bahrain, 2010- present
• First elected Chairman and member of Temos Assessors Advisory Board for ten years until Dec. 2021 and Senior Temos Assessor.
• Founder and Chairman for Middle East Academy for Special Education, Jordan 2004-Present
• Vice Chairman, Healthcare Sector, The Arab Trainers Union, Arab League, 2019- January 2021
• Vice Chairman and stake holder of Istiklal hospital, and Chair of quality council 2000 - 2021
• Chairman of Jordanian Special needs and rehab association, 2017- 2021
• First Chairman (formerly) of Saudi Biomedical Engineering Association, 1992-96, KSA
• Charter member of American College of Clinical Eng. (ACCE) 1995-96, USA
• Formerly regional director for GE Healthcare US, King Faisal Specialist Hospital KSA , Project Hope US/China, Memorial Hosp US
• Certified; ISQUA EEA Surveyor, JCI surveyor, QHA Trent surveyor, green belt Six Sigma
  Ph.D, MBA, Biomedical Eng. and healthcare/Universitas of Illinois, Indiana, Washington, US
• Served as a Consultant for Temos, JCI, QHA Trent, National HTA, Jordan FDA and USAID
  Consultant for hospitals in Jordan, KSA, and UAE
  

International experience
USA, UK, Germany, Greece, Turkey, Jordan, KSA, Egypt, UAE, Bahrain, Kuwait, Qatar, Oman, Kenya, Uganda, Tanzania, Ghana, Thailand, China, Malaysia

Regional Office UAE, Oman, Qatar

Laila AlJassmi is the former CEO of the Health Policy and Strategy sector at Dubai Health Authority (DHA). She was responsible for the development of the policy and legislation for the health system in the Emirate of Dubai driven by the Dubai Strategic Plan (DSP) 2015. to assure that Dubai develops a world-class health system, high-quality public health, and healthcare service provision.

She has extensive knowledge of the healthcare systems, health reforms, strategic direction, planning, and delivery of healthcare services and lead the Dubai medical tourism initiative which was started in 2012 to place Dubai on the world health tourism map. Laila is a graduate of the College of Allied Health Science and Nursing at Kuwait University and in 2007 secured her master's in Executive Healthcare Administration from Zayed University.

Also, she is a graduate of the Sheikh Mohammed Bin Rashid leadership program in 2003. She has been awarded certificates of appreciation including the Dubai Government Excellence Award (distinguish employee 2009) and the Sheikh Rashid Award for Scientific Outstanding (2008). She was also awarded the Feigenbaum Excellence Leadership Award for Women's leaders in 2011.

Regional Office Iraq

Dr. Ali Anbori is the founder and CEO of International Consultants (IC), a consultancy firm based in Baghdad. IC represents a blend of traditions with modernity to serve the community and contribute to the development of government, private, and civil Institutions through various activities and services in health, education, economic, social, and cultural sectors.

Dr. Ali Anbori is a medical graduate with Ph.D. in Health Services Management. He is a multi-discipline professional worked in different local and international organizations like UNICEF, UNDP, UNFPA, GTZ, British Council, and the World Bank. He has vast experience in the health and education sectors as well as Child Protection, M&E, and R&D among other things. He worked as Health Consultant for the Iraqi parliament from 2007 to 2010 and lecturer at Alkindi Medical College with the main focus on quality in healthcare services and customer satisfaction and loyalty.

Medical, Quality Assessor

• Temos certified assessor
• Peer reviewer at IJQHC Communications, with focus on quality in healthcare services (2024 – present)
• Distance-learning teaching fellow (Business and Management) at the University of Birmingham - UK, with teaching experience in multicultural settings (2021 – present)
• Tutor in service operations management, with focus on service quality
• Member and Fellow at the International Society for Quality in Health Care - ISQua (2020 – present)
• Member of the Faculty of Dentistry (MFD) at the Royal College of Surgeons in Ireland –RCSI (2013)
• General dentist with experience in offering dental services (DDS, class of 2011)
  

Regional Office Jordan, KSA, Kuwait, Bahrain, Lebanon

Abeer Awad has long expertise in quality management, healthcare consulting, and regulatory compliance. As the founder and General Manager of SIWAR for Quality and Regulatory Consultation, she has led the successful implementation of over 100 product registrations with the Jordan Food and Drug Administration and has overseen more than 60 quality projects across various industries. Her extensive background includes advanced certifications such as TEMOS Approved Consultant and Lead Auditor for multiple ISO standards, showcasing her commitment to excellence in healthcare, medical devices, pharmaceuticals, and food safety sectors.

She has a master's degree in business administration focusing on Healthcare Management from York St. John University. Her consultation portfolio includes collaborations with global organizations like Galderma International for supplier audits and local institutions aiming for accreditation under ISO and HCAC standards. Passionate about professional growth, she has conducted numerous training sessions on international standards and continues to be a trusted advisor in quality and regulatory practices across the Middle East and beyond.

Regional Office KSA

Abdulmohsen is a senior healthcare professional with over 35 years of experience and an executive management role with many healthcare institutions in the public and private sector. In Saudi Arabia including SABIC, King Faisal Specialist Hospital & Research Center, IMC, and others.
Mr. Al Shraim is one of the senior surveyors in the Saudi Central Board for healthcare institutions accreditation (CBAHI) in the Facility management and safety domain since 2008 and he helped in drafting the national hospital facility management and safety standards in the 3rd edition. Mr. Alshraim serves as the FMS co-specialty team leader in the Saudi Central Board of Accreditation for Healthcare Institution. Abdulmohsen is also certified as an ISO 22301 Business Continuity Management lead auditor, he is also certified as a safety professional from the Saudi Ministry of Labor and certified environmental health and safety trainer from the Ministry of Vocational and Technical Education.

Nursing assessor

• Certified Consultation and Training
• Officer at Health Care Accreditation Council
• Quality Manager at Jordanian Ministry of Health
• BLS Instructor at Red Crescent Society
• Clinical Instructor at Zarqa’a Private University
• Member in Jordanian Red Crescent
• Member in Jordanian Nursing Council

International experience
Jordan, Iraq, Tunis, Saudi Arabia, and Libya

Quality assessor

• Professor of Business and International Relations
• Expert in Türkiye and Central Asia
• Experience with Washington approved quality and accreditation institutions such as ACCSC, ACICS, CEA in the USA
• Consultant for private and higher education organizations in USA, Türkiye and Canada
  NECHE (New England Higher Education), BAC (British Accreditation Council) Evaluator
  

International experience
N. Cyprus, Bulgaria, Azerbaijan, Uzbekistan, Türkiye, Canada, USA, UAE, Cuba, Egypt, Germany, Greece, Italy, France, Spain, Malta, Morocco, Georgia

Prof. Dr. Michael Dylan Castle's distinguished career, marked by several leadership roles at Southern New Hampshire University and MIU City University Miami and services as assessor and inspector of quality and accreditation at international institutions such as TEMOS, BAC, NECHE, etc., speaks volumes about his commitment and expertise in international arena. With over fifteen years dedicated to teaching graduate courses on healthcare management, international business, strategy, innovation, leadership, and globalization and holding a Ph.D. in Business Administration and Management, Prof. Castle's knowledge and experience align perfectly with the needs of today's diverse and global quality and accreditation community.

Quality assessor

• Temos assessor since 2023
• Temos approved consultant since 2024
• Past Undersecretary of Minister of Health in Red Sea, Egypt
• Hospital management and accreditation consultant
• Consultant of obstetric and gynecology
• Consultant for private organizations, Egypt
• Faculty member at the Academy for Science and Technology and Maritime, transport in hospital management masters degree since 6 years and the Military Medical Academy
• Member of the Egyptian Trainers’ E.T0T team
• PHD Hospital management
• Accreditation and quality diploma Badr University
• European diploma in gynae-laparoscopy Clermont Ferrand France
  

International experience
Egypt, France, Georgia, Thailand, Türkiye

Regional Office Türkiye

Sevda Civelek graduated from Istanbul University Florence Nightingale Faculty of Nursing and completed her MBA at Beykent University. She worked for more than 22 years as a manager in the fields of health insurance, marketing, sales, and healthcare for international insurance companies, cooperating with hospitals, clinics, and dental clinics. Also, she has experience working in hospitals and the medical tourism industry.

Temos Headquarters | Customer Care

Canan Emre completed her law studies at the University of Bielefeld. She then completed her training in business administration and international marketing in Cologne. In November 2009 she joined the Temos team.

Today Canan Emre is the Assistant to the CEO and is also responsible for international customer care & partner management.

Quality assessor

• Temos Assessor since 2021
• Director of Nursing Services in Andalusia Hospital Jeddah
• Head of Directorate for Quality Assurance in Health and Clinical Audit and Goverance, National Agency for Quality Assurance in Health (ODIPY S.A.)
• Assistant for clinical Audit and Safety Improvement to Alternate Minister of Health.
• Chief of Nursing Service in Mouwasat Hospital - Riyadh ( 5 years)
• Co chairwoman in Disaster Committee under MOH of Saudi Arabia (4 years)
• Inspector and observer for hospitals preparedness for disasters (5 years)
• JCI and John Hopkin competent, performing the mock surveys for hospital
• Greek Representative in WHO team for controlling hospital acquirement infection and IHI team for improvement of patient services in the hospitals
  

International experience
Saudi Arabia, Dubai, Abu Dhabi, Colombia, New Zealand, UK, Greece, Georgia

Medical assessor

• Temos assessor since 2015
• Active Orthopaedic Surgeon, Board certified, Athens, Greece
• Experience in General Surgery, Orthopaedic and Trauma Surgery (Germany, Greece)
• MSc “Healthcare Management”
• Clinical assessor for medical devices (HTCert)
• Lead Auditor ISO 9001:2015 (Swiss Approval International)
• Lead Auditor BS EN 15224:2016 (Swiss Approval International)
• IRCA Certified
  

International experience
Greece, Cyprus, Egypt, Dubai

Quality assessor

• Prof. Of Clinical Pathology, Quality management, Infection Prevention and Control, IFME and University of Louisville, USA
• Consultant of the president of UPA and Ex-consultant of the president of UHIA
• Ex-Head of Infection Control Unit and Ex-deputy Manager of Ain Shams University Hospitals in Cairo, Egypt
• Consultant of hospital quality management (GAHAR, JCI, TEMOS, ISO 15189) accreditation guidelines
• International Fellow in Medical Education (IFME), Philadelphia, USA
• Assessor for Medical Laboratories Accreditation ( ISO 15189) by the Egyptian Accreditation Council (EGAC)
• Third party certified auditor for ISO 9001 quality management system and trainer in the Centerior Middle East Regional Office
• Internal auditor in Ain Shams University Hospitals for ISO 9001
  

International experience
Germany, France, Austria, Netherlands, Spain, UAE, Kuwait, Türkiye, Japan, USA, Ethiopia, Malawi, Tanzania, Georgia

Quality, Nursing assessor

• Temos Assessor since 2011
• Group Director of Nursing Education and Development
  Before: Chief Nursing Officer
• MSc in Health Management
• Certified Auditor for ISO 9001
  
  Experience (especially) in:
  
  
• Nursing Leadership & Management & Education
• Quality Management
  Interventional Departments
• Endoscopy, ICU, ER
  

International Experience
Greece, Colombia, U.A.E, Albania, Türkiye, Georgia

Medical assessor

• Temos Certified Assessor since 2024
• Temos Approved Consultant since 2024
• New TAAB member since 2024
• General Director at Ltd. “Health House in Guria” since 2014
• Co-founder and Director Georgian Health Foundation since 2016
• Co-founder at ODA CARE (NGO) since 2019
• Council member of Father Toma's Foundation Charitable Organization since 2022
• Adviser of city mayor in Guria region (Georgia) since 2022
• Medical Doctor Tbilisi State Medical University 2010
• Master of Healthcare Administration LLC University of Georgia 2016
• PhD in Public Health LLC University of Georgia 2023
• Supervisor of bachelor thesis in health administration program at the University of Georgia 2022
  

International Experience
Germany, Norway, Israel, Egypt, Georgia

Quality assessor

• Temos Assessor since 2016
• Chair of Temos Expert Advisory Board since 2023
• Registered Nurse
  Specialized in Quality Management and International Health Business Administration
  Preparation of health care organizations for JCI since 2006
• Senior Consultant, German Hospital Management Consulting Company since 2006
  

International experience
Panama, Trinidad & Tobago, Seychelles
China, Russia, Ukraine, Tajikistan, Türkiye
Luxembourg, Switzerland, Italy, Austria, Greece, UK

Medical, Quality assessor

• Temos Assessor since 2012
• Member of the Temos Medical Board
• Physician, board-certified for internal medicine (Germany)
• Master of Public Health, Johns Hopkins University (USA)
• Preparation of hospitals for JCI Accreditation since 2001
• Chief Medical Officer, Agile Global Health LLC, USA
  

International experience
Albania, Austria, Croatia, Cyprus, Georgia, Germany, Greece, Italy, Lithuania, Luxembourg, Russia, Switzerland, Turkey, United Kingdom
China, India, Kazakhstan, Malaysia, Philippines, Singapore, Taiwan, Thailand
Argentina, Brazil, Colombia, Mexico, Panama, Puerto Rico, Trinidad and Tobago, USA
Egypt, Ethiopia, Kenya, Rwanda, Seychelles

Quality assessor

• Temos Assessor
• Founder and CEO of Firstmed Services GmbH
• CEO of Dentaltravel GmbH
• Head of Firstmed Academy
• Associate Editor of Customer Journal “Dental Treatment in Hungary” since 2016
• Author of the international Study “Dental tourist in Hungary” in 2010, 2013, and 2016
• Start-up consultant of myBody.de - German information portal for aesthetics & health
• Finalist of the IMTJ Awards 2016
• Cobra CRM Award „The Best Customer Care“

International experience
Austria, Germany, Hungary, India, Malaysia, Netherlands, Portugal, USA, Spain, Switzerland, Georgia

Temos Headquarters | Customer Care

George Jokhadze strengthens the headquarters team by primarily taking care of the Georgian projects, among other quality management tasks.

George says: "We live in an optimization society and the world changes every 5-7 years. So we have to adapt to changes."

His goal is to help companies predict these changes and take advantage of them. The Kaizen methodology changed his way of thinking by applying it in the company and the family. His motto: The present, born from the past, is the father of the future.

George's professional background includes strategic planning, sales and marketing, data analysis, finance, supply chain, operations, etc. In addition, he has specialized in Kaizen and lean management since 2017 and supports organizations in the implementation of lean management as a trainer and consultant.

Regional Office South East Asia, Japan

Henning Kalwa is a healthcare executive with more than 15 years of experience working closely with international hospitals, clinics, numerous medical professionals and healthcare experts, and of course, patients.

Over the past decade, it’s been his goal to transform the healthcare industry into one that promotes value-based and customer-centric care. His approach has been to employ a marketing mindset that recognizes and responds to the basic human needs of healthcare consumers: to be heard, understood, and attended to on a physical, psychological, and personal level.

Henning applies positive and disruptive thinking to break down industry biases, bureaucracy, and borders. He realizes that the systems that support patient care are complex and error-prone, and most organizations lack a comprehensive method for making them less so. It is his hope that healthcare organizations will utilize Temos to guide their efforts to improve their care's safety, quality, reliability, and effectiveness.

Nursing, Quality assessor | Temos Hellas

• Temos assessor since 2011
• Director Temos Hellas – Representative of Temos in Greece/Cyprus
• Consultant at WHO Europe, Quality of Care and Patient Safety Office (co-author of the WHO Europe guide on Quality metrics in Romania, countries’ support for Quality of Care and patient safety national strategies in Romania- Moldova).
• Chair of Temos Assessors' Advisory Board 2022-2023/2014-2015, Vice Chair 2018-2020
• Certified auditor for quality and safety management systems
• PhD(c) in External Evaluation methods for healthcare service quality and safety, MSc in health informatics and healthcare management – BSc in Nursing Science
• Founder and Executive Member of Euro-Mediterranean Institute for Quality & Safety in Healthcare
• Former Director of the certification body, Swiss Approval International (Swiss company)
  

International experience
Albania, Brazil, China, Philippines, Iran, Türkiye, UAE (Dubai), Hungary, Romania, Moldova, Croatia, Ukraine, Cyprus, Greece, Georgia

Regional Office Georgia

Lali Kipshidze, Regional Office Representative for Georgia, works for the Kaizen Institute Georgia, which she founded with her partner in May, 2017. This institute is the first and only lean management consultancy in the country of Georgia. Kaizen is the Japanese word for "continuous improvement", known as the Lean Management in Western EU countries and the USA. Lean Management is successfully introduced to the healthcare system, upon which the health standards were elaborated.

Mrs Kipshidze also founded the NGO Georgia AOTS Alumni Society (GAAS) for Human Resources Development in Development Countries with her partners in 2019 to promote technical cooperation through training, expert assignments, and other programs. Due to its large international presence, GAAS has very good contacts and active cooperation with the local public sector, foreign consulates, embassies, and funding organizations.

Lali has a large interaction with healthcare system and is experienced in delivering Kaizen – Lean Management methodology to healthcare providers. The implementation of these Kaizen tools leads to the achievement of overall company efficiency and highest standards of quality management.

Dental, Quality assessor

• Temos assessor since 2012
• Private practice dentist (2003 – 2019)
• Master in Business Administration – Total Quality Management
• Lead Auditor, ISO 9001, ISO 13485, ISO 15224 (over 450 man-days)
• Lead Auditor, Directive 93/42/EEC Medical Devices (over 150 man-days)
• Consultant for private and governmental organizations
  

International experience
Europe (France, Germany, Switzerland, UK, etc.)
USA
Asia (India, China, Turkey, etc.)
Africa (Egypt, Tunis, Morocco, etc.)

Headquarters | Customer Care

With over 19 years of experience in marketing, sales, and communication, Smaragda Kyrou specializes in health communication, medical tourism, and quality assurance. Throughout her career, she has successfully collaborated with international clients, managed strategic marketing projects, and contributed to the organizational development of healthcare institutions and healthcare product companies.

In addition, she has practical experience in a hospital environment and possesses in-depth knowledge of patient care and communication.

Her knowledge of Greek, English, and German enables her to work effectively in international teams and manage a wide range of clients.

As a member of the Temos Headquarters Team, Ms. Kyrou is responsible for international customer support and quality improvement processes, and brings a wealth of expertise to the organization.

Medical assessor

• Temos Assessor since 2023
• Temos Approved Consultant since 2024
• MD, MBA in Management, PhD in Public Health
• 22 years experience in healthcare management
• Founder/Director of HEMACO – Healthcare Management Consulting
• Member of the managing board at Quality and Standards Excellence Hub (QSEH)
• 2016-2020 Director of Healthcare Association (Hospital Association)
• 2011-2013 General Director of Medison Holding Clinics
• 2004-2011 Director of Health Insurance Direction at Aldagi BCI
  Consultant for private and governmental medical institutions
• Certified Trainer, mentor, and organizational coach
• Researcher of digital health direction, Medical Tourism,
• Associate professor
• Author of scientific articles
  

International experience
Israel, Norway, Türkiye, Georgia

Representative Oman

Mr. Yunus completed his graduation in Biotechnology from Garden City College, Bangalore. He did his Masters in Healthcare Management from Sikkim Manipal University.
Starting off his career as an executive in wealth management, he then moved to healthcare business development. He later worked as senior relationship manager of business development at Indiabulls Housing Finance Company and as Business Development Manager at Bonanza Medical Tourism Company.
He is qualified with rich healthcare experiences in India and abroad primarily focusing on the international patient segment. He has been immensely successful in creating new markets, new segments, and a healthy business mix for profitability and has a successful track record in sales, business development, and marketing.
Mr. Yunus Saleem, a self-established businessman in the field of medical tourism, brought forth the idea of a one-stop solution for health care through his company ‘Global Treatment Services’.
Established in 2013 in Bangalore, the company facilitates healthcare services unavailable in clients’ home country or/and as demanded. It operates in Europe, the Middle East, and Africa through its branches in Uganda and Oman.
As the CEO of Global Treatment Services, Mr. Yunus Saleem leads a team of skilled and trained professionals. The determination of Mr. Yunus and his team was honored by IIMTC in 2015 by awarding ‘The Best Medical Tourism Company of India’.

Quality assessor

• Temos assessor since 2022
• Dr. Nor’ Aina Mohd Som has 17 years of clinical experience in both public an private sector.
  Currently heading the Emergency Department and International Marketing at ALTY Orthopedic Hospital, Malaysia.
• Five years experience in healthcare management specifically in medical tourism industry.
• Post grad Degree in Leadership in Medicine with Harvard Medical School (LIMSEA Program)
• Previously, Medical Advisor in Malaysia Healthcare Travel Council (MHTC), she was the main advisor to CEO pertaining to protocols and policies feasibility assessment for medical treatment and services.
• Led the Industrial Developmental team in developing the strategical plan for the medical tourism industry specifically in the projects for the National Flagship Medical Tourism Hospital Program.
  

With a Bachelor’s Degree from the American University of Beirut, and Master of Quality from Wollongong University, Ms. Mervat Salha is well-known in the field of healthcare quality as a quality improvement leader, trainer, and accreditation consultant.
Ms. Mervat is a Certified Professional in Healthcare Quality (CPHQ), Certified EFQM Assessor, Certified Innovation Assessor ,Certified Lean Professional, and Certified SSGB from American Society for Quality).
She has more than 20 years of experience in healthcare management leading Quality Improvement and Patient Safety in many hospitals as Tawam Hospital, Sheikh Khalifa Medical City, and Al Zahra Hospital Dubai.
Ms. Mervat has extensive knowledge of quality improvement, accreditation, clinical care programs certification, risk management, key performance indicators, and organizational excellence with extended experience in training on Quality and Patient Safety concepts and tools.
Currently, she is working as Freelance Quality Improvement Consultant and a Part-time Instructor at Gulf Medical University in UAE.

International experience
United Arab Emirates, Georgia

Temos CEO and Founder | Quality assessor

Dr. Claudia Mika, the dynamic Founder and CEO of Temos International Healthcare Accreditation, boasts a rich background in shaping global healthcare standards. Established in 2010 as a spin-off of a European research project, Temos, under Dr. Mika's leadership, has become a pivotal German-based international accreditation body. Her unwavering commitment to advancing accreditation standards is evident in her extensive work assessing hospitals, clinics, rehabilitation centers, reproductive care centers, and dental clinics worldwide.

Dr. Mika's global footprint in healthcare extends from Brazil to the Philippines, where she has actively contributed to developing quality management systems and risk management programs. Her hands-on approach involves direct participation in the accreditation process, sharing her expertise in Continuous Quality Improvement. This commitment is reflected in the accreditation standards, emphasizing quality outcomes, governance, leadership, patient safety, risk reduction, and the overall patient experience.

Before founding Temos, Dr. Mika spent 16 years managing international projects at the German Aerospace Center (DLR). Her roles ranged from planning projects in Moscow, Russia, to contributing to space physiology initiatives like MIR’97, earning her the prestigious "Young Researcher Award" from the European Space Agency in 2002. Her diverse experiences include working at the Institutes of Aerospace Medicine, both at DLR in Cologne and at the Technical University of Aachen.

Dr. Mika's influence extends beyond Temos as she advises associations and governmental institutions on quality-related topics, patient experience, risk management, medical tourism, and international patient management.

In 2019, Dr. Mika successfully spearheaded the rigorous process of submitting Temos standards for accreditation by the International Society for Quality in Health Care (ISQua now known as IEEA) to firmly cement Temos’ place among the world’s elite international accreditation organizations. Notably, in 2020, she and her expert team developed standards to mitigate COVID-19 transmission risks in healthcare settings, showcasing adaptability to contemporary challenges.

Dr. Mika's dedication to medical tourism standards is evident through over 150 presentations, workshops, and onsite accreditations conducted since 2018 in 20 different countries. From Colombia to Malaysia, she has left an indelible mark in advancing global healthcare quality. Dr. Claudia Mika's multifaceted contributions underscore her position as a global leader in healthcare accreditation and innovation.

Key Achievements and Credentials

• 2017 Dr. Sanjiv Malik Lifetime Award
  
  
• 2002 Young Researcher Award – European Space Agency
  

• Vice Chairwoman of the Diplomatic Council Healthcare Forum since 2013
• Judge for the International Medical Travel Awards since 2013
• Consultant for private and governmental organizations (Turkish MoE, MoH, different Chambers of Commerce worldwide, etc. )
• Scientific Board Dubai Health Authorities Medical Tourism Conf.
• Chair of Certification Committee, Member of Executive Board of European Fertility Society since 2021
• Associate Editor “Journal of Healthcare Management Standards” since 2021
  

International experience

Albania, Austria, Brazil, China, Colombia, Croatia, Cyprus, Egypt, Germany, Georgia, Greece, Hongkong, Hungary, Indonesia, Iran, Jordan, Lithuania, Malaysia, Panama, Philippines, Romania, Russia, Slovenia, Thailand, Turkey, UAE, Serbia, Trinidad and Tobago

Regional Office Iran | Quality assessor

• Temos Representative in Iran (since 2016)
• Individual member of the international society for quality in health care in ISQua
• International Society for Quality in health care (ISQua) Fellowship
  MSc “Healthcare Management”
• Quality Director in some public and private hospitals in Iran
• Quality consultant to private hospitals in Iran
  

Mahshid Moeini is the founder and CEO of Sarir Salamat Maham, a consultancy company based in Teheran, Iran which is representing Temos International in the markets of Iran and neighboring countries that helps medical facilities increase the number of foreign patients and get international accreditation.

Mahshid Moeini holds a master's degree in health care management and is well experienced in quality management and hospital accreditation. The further professional experience she has gained through positions in different fields of hospital management such as patient safety, health care marketing, strategic management, and health tourism.

Medical assessor

• Temos assessor since 2022
• 14 years of clinical experience in both public and private sector
• Currently heading the Emergency Department and International Marketing at ALTY Orthopedic Hospital, Kuala Lumpur
• Three years experience in healthcare management specifically in medical tourism industry
• Postgraduate degree in Leadership in Medicine with Harvard Medical School
• Main advisor to CEO of Malaysia Healthcare Travel Council (MHTC) pertaining to protocols and policies feasibility assessment for medical treatment and services
• Project lead of the Industrial Developmental team in developing the strategical plan for the medical tourism industry (National Flagship Medical Tourism Hospital Program and Malaysia as Cardiology Hub of Asia launched by the Health Minister

International experience

United Arab Emirates

Quality assessor

• Temos assessor since 2024
• GAHAR accreditation consultant, healthcare quality and accreditation
• Professional diploma
• Healthcare programs manager, Overseeing operational and medical performance in addition to leading day-to-day operations at number of hospitals in Egypt, Saudi Arabia, and Iraq
• Quality and patient safety director at Rouvan Hospital, Egypt
• Certified Hospital Surveyor (CHS), American Institute for Healthcare Management.
• Certified Medication Safety Officer (CMSO), American Institute for Healthcare Management.
• Former medication management and use chapter leader in CBAHI accredited hospital, KSA
  

International experience

Kingdome of Saudi Arabia, Türkiye

Quality, Pharmacy assessor

• Temos assessor since 2018
• Over 23 years of experience at Ministry of Health and Prevention – UAE
• Director of Higher Committee for Medical Liability Office
• Over 15 years of experience as Director of Inspection and Control of Private Health Sector in Sharjah
• A winner of the Sharjah Excellence Award 2021
• A Silver winner of the Stevie International Business Award for the Health Services Category 2016
• Certified Professional in Healthcare Quality
• Certifies Professional in Patient Safety
• Certified EFQM Assessor
• Certified Assessor for the GIBA Award – Dubai
• Certified International Professional Trainer
  

Headquarters | Software development and IT

Florian Otten joined the Temos team in 2016 as a working student while studying general computer science.
Today he is a web developer and responsible for the maintenance and further development of the in-house web applications. He also supports the team with all IT-related questions and tasks.

Headquarters | Customer Care

Bärbel Prokop is communication and business administrator certified by the Academy for Marketing and Communication, Frankfurt. Afterward, she completed her training as public relations manager and certified trainer (Chamber of Commerce, IHK). She further has additional qualifications as TÜV certified quality manager and IHK certified project manager.

She used to work as project manager as well as administration and communication manager in the engineering, finance, chemistry, automotive, and recruitment business.

In March 2015 she joined the Temos team. Mrs. Prokop is the assistant to the CEO and also responsible for international customer care & partner management.

Quality, Laboratory assessor

• Temos Assessor since 2016
• Temos Assessor Advisory Board Member 2020-2022
• ACHS International assessor
• ACHS International certified trainer
• EIAC assessor (Emirates International Accreditation Centre, ISQUA accredited standards)
• Dubai Quality Award assessor – EFQM-based model
• JCIA expert and consultant for governmental and private organizations
• Dubai government excellence program, ICXS, and global stars hospital rating expert
• Standards review experience with JCI , Temos & Dubai Healthcare City
• ACHSI EQUIP 7 standards pilot work group member in UAE
• Certified professional in healthcare quality (CPHQ)
• Certified IMS-ISO lead implementer and internal auditor
• Certified change management practitioner
• National and international awards experiences
• Comprehensive risk management experiences
• Strategic planning and hospital operational management
• Hospital commissioning experience
• M.Sc. in healthcare quality and safety – Royal
• College of Surgeon Ireland
• B.Sc. medical laboratory science
• Senior clinical quality specialist –Dubai
• Academic Health Corporation, UAE

International experience
Jordan, UAE, KSA, Ireland, Thailand, India, Türkiye, Kuwait, Georgia

Medical assessor | Regional Office Egypt

• Temos assessor since 2018
• Temos - Regional office manager in Egypt since 2016
• Member of Temos Assessor Advisory Board TAAB
• Medical doctor and Consultant radiologist
• General Manager of Egypt In-Touch Assistance since 2007
• Managed Healthcare Professional, MHP (America’s Health Insurance Plans “AHIP”)
• Professional, Academy for Healthcare Management “PAHM”
• Internal Auditor, ISO9001:2015
• Certified Hospitality Department Trainer (CHDT)
• Certified from IATA of assisting travelers with special needs
  

Dr. Asaad M. Riad is a highly experienced cross-border executive, with 23 years of experience in healthcare travel medicine, international patients, and medical tourism across the Middle East, and European countries with a specific focus on Egypt.

International experience
Egypt, Türkiye, UAE, Germany, France, UK, Austria, Italy, Tunis, Jordan, Spain, Austria, Saudi Arabia, Greece, Switzerland., Georgia

Embryology assessor

• Temos assessor since 2018
• Associate Professor of Physiology-Embryology at the Medical School of National and Kapodistrian University of Athens
• Deputy laboratory Director of Aretaieio IVF Unit University Hospital
• Certified Senior Clinical Embryologist at the rank of Laboratory Director from ESHRE
• Honorary Associate Professor at UCL Institute of Reproductive Health
• Director of the Master Program “Molecular and Applied Physiology’’ with a Specialization in ‘’Clinical Embryology and Preimplantation Embryo Genetics”
• Scientific Director and founder of the “Advanced Course in Clinical Embryology”
• Core Committee Member “International Reproductive Health Education collaboration”
• Co-founder of the “Scientific Society of Clinical Embryology and Biology of Reproduction”
• Editorial Board Member and associate Editor for numerous journals such as Human Reproduction Update, JARG and Human Reproduction.
• Elected as Greece’s Representative for the Committee of National Representatives (CNR)
  ESHRE Assessor for Centre Accreditation of Training Program in Clinical Embryology
  
• Ph.D and Research Fellow in Obstetrics and Gynaecology & Human Genetics University College London specializing in Preimplantation Genetic Diagnosis (PGD) of the Human Genetics and Embryology Group.
• 22 years of experience as a Geneticist and Clinical Embryologist
• Collaborations on a clinical or research level in private clinics, hospitals, and university clinics in England, USA, Canada, Malta and Greece.
• Special Interest on academic education and balancing research activities and clinical commitments.
• Personal mission the advancement of knowledge on a theoretic and research level, along with continued improvements on medical education.
  

Medical, Rehabilitation assessor

• Certified Temos assessor since 2009
• Temos Assessors’ Advisory Board from 2009 to 2024
• Temos Medical Board since 2023
• Medical doctor, specialist for:
  Anesthesiology
  Pain management
  Palliative care
  Emergency medicine,
• Medical head of ambulance station
• Tutor and Examiner for Manual Therapy
  Medical Head of Ambulance Station Rheinbach, Germany
• Medical representative for Order of Malta
• Good Clinical Practice (GCP) certified investigator
• Specialized qualification for diving medicine since 2023
  

International experience
Philippines, Nepal, Austria, Germany, Greece, Lithuania, Slovenia, Ukraine, Croatia, Türkiye, Togo, Zimbabwe, Georgia

Regional Office The Seychelles, Indian Ocean, East Africa

Dr. Miodrag Todorovic is now with 42 years of experience in healthcare, working in Europe, Asia, and Africa.

He has held senior management roles at several organizations and his skills have been utilized to lead and establish new services and hospitals. He is a surgeon and a leader in clinical management. He served as hospital director, director of quality and development, policy officer, and planning officer. In his role as a director for quality, he was responsible for quality program design, development, and implementation to target and move the healthcare facility toward customer-centered care and business viability matching the international standards and expectations. He is a graduate of Belgrade University as an MD, and after the general surgery board certification continued his postgraduate training in Paris in cardiothoracic surgery. The university career in teaching surgery during his early professional achievements was succeeded by international technical aid assignments, working for the government of Seychelles in the Ministry of Health.

In the last twelve years, he was involved in the Mauritian project of building the regional health hub of the Indian Ocean with a great opportunity to line up in his career the hospital project management, commissioning process of the new hospital and transition to operations, with the implementation of international accreditation standards. As Medical Director with a Master Degree of International Health Management acquired at the UN University for Peace, he was running hospital services of the Ministry of Health Seychelles and then the corporate hospital Apollo Bramwell in Mauritius and as CEO of the Panafricare Regional medical network.

Quality assessor

Profession & further training

• 2016 Temos certified Assessor
• 1976 Registered Nurse - Germany
• 1982 Skilled Nurse in Anesthetics and Intensive-Care – University Hospital Mannheim/Germany
• 1995 MSc in Nursing – University of Wales School of Nursing Studies, Cardiff/Great Britain
• 1996 Assessor in quality management
• 2005 Accreditation KTQ-Visitor® (2021 retired)
• 2011 Quality inspector in Nursing SGB V and SGB XI

Working

• 1985-1993 Volunteer- German Emergency Doctors & Matron - Ministry of Health Uganda/CIM-Germany
• 1997-2021 Department for Quality Assurance in Nursing, University Hospital Mannheim - Germany

International experience
Turkey, Egypt, Greece, Georgia

Regional Office Malaysia

With more than 20 years of practice in diverse industries ranging from Hospitality, Health & Wellness, Luxury Wellness and Finance, Dr Jillian Yeoh is a versatile entrepreneur who have founded businesses in cosmeceutical manufacturing and healthcare services in the UK, Switzerland and Malaysia.

In addition to her entrepreneurship background, Dr Jillian is also equipped with a post-graduate degree from RMIT Australia, PhD in Aged Care from IUG Switzerland and a Post Doctorate in Community Health from Harvard University.

Currently based in Malaysia, she champions healthy ageing through her latest venture, IMM Healthcare, a HealthTech solution provider on Active Ageing, Rehabilitation and Inclusive Wellness as well as its subsidiary, IMM Carehub, one of the nation’s First Private Senior Lifestyle Rehab Centre that provide holistic value-based care in physical, mental, nutritional and social wellness for seniors.

Her work in advocating healthy ageing through IMM Carehub has earned accolades that includes the Global Ageing Trailblazer by Ageing Asia, Facility of the Year 2023 – Active Ageing of the 11th Eldercare Innovation Awards, 2023 Women in Health Advocate Award by the Federation Business and Professional Women (BPW) Malaysia, Accelerator Winner of the Khazanah Impact Innovation Challenge Award, Best Healthcare Entrepreneur by Asia Healthcare Award 2021/2022, Best Senior Rehabilitation Centre 2022 by Natural Health, and Finalist - Boutique of the Year by FIT Summit 2022.