Temos team

B.S., MBA, Ph.D. | Medical, Quality assessor | Temos Office Jordan

• Temos assessor since 2011
• Temos Regional Office director for the Middle East, Jordan, KSA, Bahrain, and Lebanon, 2010- present
• First Chairman of Temos Assessors Advisory Board for 8 years and vice-chairman for 2 years until Dec. 2022
• ISQUA EEA certified surveyor for International healthcare accrediting bodies 2021-present
• Founding Chairman of the Board for Middle East Academy for Special Education, Jordan 2004-present
• Vice-Chairman, Board of Healthcare Sector, The Arab Trainers Union, Arab League, 2019-January 2021
• Founding Board member, V chair, a stakeholder of Istiklal Hospital, and Chairman of quality council 2000 – 2021
• Chairman of Jordanian Special needs and rehab association, 2017- 2021
  
• First Chairman (formerly) of Saudi Biomedical Engineering Club/Association, 1992-1996
• Charter member of American College of Clinical Eng. (ACCE) 1995-1996
• Worked for GE Healthcare-MEA, King Faisal Specialist Hospital-KSA, Project Hope-US/China, Memorial Hosp.-US.
• Certified as: Temos assessor, ISQUA surveyor, JCI surveyor, QHA Trent surveyor, green belt Six Sigma, and CCE.
• Ph. D, MBA, BSBE, Biomedical Eng. and healthcare management from Universities of Illinois, Indiana, Washington
• Served as a Consultant for Temos, JCI, QHA Trent, National HTA, Jordan FDA, and USAID
• Consultant for hospitals in KSA, Jordan, and UAE
  

International experience
USA, UK, Germany, Greece, Turkey, Jordan, KSA, Egypt, UAE, Bahrain, Kuwait, Qatar, Oman, Kenya, Uganda, Tanzania, Thailand, China, Malaysia

Regional Office UAE, Oman, Qatar

Laila AlJassmi is the former CEO of the Health Policy and Strategy sector at Dubai Health Authority (DHA). She was responsible for the development of the policy and legislation for the health system in the Emirate of Dubai driven by the Dubai Strategic Plan (DSP) 2015. to assure that Dubai develops a world-class health system, high-quality public health, and healthcare service provision.

She has extensive knowledge of the healthcare systems, health reforms, strategic direction, planning, and delivery of healthcare services and lead the Dubai medical tourism initiative which was started in 2012 to place Dubai on the world health tourism map. Laila is a graduate of the College of Allied Health Science and Nursing at Kuwait University and in 2007 secured her master's in Executive Healthcare Administration from Zayed University.

Also, she is a graduate of the Sheikh Mohammed Bin Rashid leadership program in 2003. She has been awarded certificates of appreciation including the Dubai Government Excellence Award (distinguish employee 2009) and the Sheikh Rashid Award for Scientific Outstanding (2008). She was also awarded the Feigenbaum Excellence Leadership Award for Women's leaders in 2011.

Temos Office Iraq

Dr. Ali Anbori is the founder and CEO of International Consultants (IC), a consultancy firm based in Baghdad. IC represents a blend of traditions with modernity to serve the community and contribute to the development of government, private, and civil Institutions through various activities and services in health, education, economic, social, and cultural sectors.

Dr. Ali Anbori is a medical graduate with Ph.D. in Health Services Management. He is a multi-discipline professional worked in different local and international organizations like UNICEF, UNDP, UNFPA, GTZ, British Council, and the World Bank. He has vast experience in the health and education sectors as well as Child Protection, M&E, and R&D among other things. He worked as Health Consultant for the Iraqi parliament from 2007 to 2010 and lecturer at Alkindi Medical College with the main focus on quality in healthcare services and customer satisfaction and loyalty.

Temos Office KSA

Abdulmohsen is a senior healthcare professional with over 35 years of experience and an executive management role with many healthcare institutions in the public and private sector. In Saudi Arabia including SABIC, King Faisal Specialist Hospital & Research Center, IMC, and others.
Mr. Al Shraim is one of the senior surveyors in the Saudi Central Board for healthcare institutions accreditation (CBAHI) in the Facility management and safety domain since 2008 and he helped in drafting the national hospital facility management and safety standards in the 3rd edition. Mr. Alshraim serves as the FMS co-specialty team leader in the Saudi Central Board of Accreditation for Healthcare Institution. Abdulmohsen is also certified as an ISO 22301 Business Continuity Management lead auditor, he is also certified as a safety professional from the Saudi Ministry of Labor and certified environmental health and safety trainer from the Ministry of Vocational and Technical Education.

Ph.D. | Quality assessor

• Professor of Business and International Relations
• Expert in Türkiye and Central Asia
• Experience with Washington-approved quality and accreditation institutions such as ACCSC, ACICS, CEA in the USA
• Consultant for private and higher education organizations in USA, Türkiye and Canada
• NECHE (New England Higher Education), BAC (British Accreditation Council) Evaluator
  

International experience
N. Cyprus, Bulgaria, Azerbaijan, Uzbekistan, Türkiye, Canada, USA, UAE, Cuba, Egypt, Germany, Greece, Italy, France, Spain, Malta, Morocco

Prof. Dr. Michael Dylan Castle's distinguished career, marked by several leadership roles at Southern New Hampshire University and MIU City University Miami and services as assessor and inspector of quality and accreditation at international institutions such as TEMOS, BAC, NECHE, etc., speaks volumes about his commitment and expertise in international arena. With over fifteen years dedicated to teaching graduate courses on healthcare management, international business, strategy, innovation, leadership, and globalization and holding a Ph.D. in Business Administration and Management, Prof. Castle's knowledge and experience align perfectly with the needs of today's diverse and global quality and accreditation community.

Quality assessor

• Past Undersecretary of minister of health in red sea Egypt
• Hospital management and accreditation consultant
• Consultant of obstetric and gynecology
• Consultant for private organizations (EGYPT )
• Faculty member at the Academy for Science and Technology and Maritime, transport in hospital management
• Masters degree since 6 years and the Military Medical Academy since 2 years
• Member of the Egyptian Trainers’ EtoT.team
• PHD Hospital management
• Accreditation and quality diploma Bader University
• European diploma in gynae-laparoscopy Clermont Ferrand France

International experience
France, Thailand

Temos Office Türkiye

Sevda Civelek graduated from Istanbul University Florence Nightingale Faculty of Nursing and completed her MBA at Beykent University. She worked for more than 22 years as a manager in the fields of health insurance, marketing, sales, and healthcare for international insurance companies, cooperating with hospitals, clinics, and dental clinics. Also, she has experience working in hospitals and the medical tourism industry.

Temos Office Tunisia

Ghazi Darghouth is an influential Strategy and Management MBA-level professional with extensive experience driving long-term business success and profit growth through the identification and development of high potential new market opportunities within the education and health sector.

Launched a profitable training and HR consulting company within the healthcare sector fulfilling a real need in delivering specialized medical education services for Tunisian hospitals and pharmaceutical industries and providing them with the expertise to ameliorate their workforce performance and improve their competitiveness internationally. Developed business model and strategy drawing upon strong expertise in another sector.
Advised companies in a wide range of issues involving their workforce (developing job descriptions and skills guide, setting up career plans, implementing HR policies and procedures, conducting recruitment process outsourcing missions.
Implemented the first private medical simulation platform in Tunisia and established a partnership with the French Medical University “Paris Descartes”
Listed among the 100 business personalities that made things move forward in Tunisia by the magazine “ENTREPRISES” (2015)
Chosen among the Tunisian business success stories during the event Tunisia 2020 by the magazine “JEUNE AFRIQUE”.

Temos Headquarters, Customer Care

Canan Emre completed her law studies at the University of Bielefeld. She then completed her training in business administration and international marketing in Cologne. In November 2009 she joined the Temos team.

Today Canan Emre is the Assistant to the CEO and is also responsible for international customer care & partner management.

MBBS BSc MA PgDip FRCS | Medical assessor

• Temos Assessor since 2020
• Post-fellowship Ophthalmologist with Diploma in Refractive Surgery
• MA in Healthcare Management & Policy, Cum Laude (Hons)
• Novartis/ ICO Award, Eithne Walls Medal, and RVEEH Foundation Award recipient
• Head of Services and Development for a major tertiary hospital
• Chair of the Scientific Board, Jordan Assoc. for Healthcare Administration
• Member, Chief Clinical Information Council and Healthcare Management Institute of Ireland; certified Healthcare Quality Manager
• Past lecturer, Karolinska Institute and Radboud University Neijmegen
• Strategy Consultant to private healthcare groups and governmental bodies, expert on service design, QI, and innovative business models

International experience
UK, Italy, Ireland, The Netherlands, Sweden, Germany, Austria, India, Thailand, Singapore, Seychelles, Jordan, Lebanon, UAE, Egypt, KSA, Turkey, Cyprus, US, Canada, Colombia

RN Specialist | Quality assessor | Greece

• Temos Assessor since 2021
• Director of Nursing Services in Andalusia Hospital Jeddah
  
• Head of Directorate for Quality Assurance in Health and Clinical Audit and Goverance, National Agency for Quality Assurance in Health (ODIPY S.A.)
• Assistant for clinical Audit and Safety Improvement to Alternate Minister of Health.
• Chief of Nursing Service in Mouwasat Hospital- Riyadh ( 5 years)
• Co-chairwoman in Disaster Committee Under MOH of Saudi Arabia (4 years)
• Inspector and observer for hospitals preparedness for disasters (5 years )
• JCI and John Hopkin competent, performing the mock surveys for hospital
• Greek Representative in WHO team for controlling hospital acquirement infection and IHI team for improvement of patient services in the hospitals
  

International experience
Saudi Arabia, Dubai, Abu Dhabi, Colombia, New Zealand, UK, Greece

MD, MSc, Ph.D. | Medical assessor

• Temos assessor since 2015
• Active Orthopaedic Surgeon, Board-certified, Athens, Greece
• Experience in General Surgery, Orthopaedic and Trauma Surgery (Germany, Greece)
• MSc “Healthcare Management”
• Clinical assessor for medical devices (HTCert)
• Lead Auditor ISO 9001:2015 (Swiss Approval International)
• Lead Auditor BS EN 15224:2016 (Swiss Approval International)
• IRCA Certified
  

International experience
Greece, Cyprus, Egypt

MD, Ph.D., MSc., PDpl., Dr. Clinical Pathology | Quality assessor

• Temos assessor since 2022
• Prof. Of Clinical Pathology
• Head of Infection Control Unit and deputy of the executive manager of Ain Shams University Hospitals in Cairo, Egypt
• Quality Manager and Infection Control Consultant
• International Fellow in Medical Education (IFME), Philadelphia, USA
• Assessor for Medical Laboratories Accreditation ( ISO 15189) by the Egyptian Accreditation Council (EGAC)
• Third-party certified auditor for ISO 9001 quality management system and trainer in the Centerior Middle East Regional Office.
• Internal auditor in Ain Shams University Hospitals for ISO 9001

International experience
Germany, France, Austria, Netherlands, Spain, UAE, Kuwait, USA, Ethiopia, Malawi, Tanzania

RN, MSc | Medical, Nursing assessor

• Temos assessor since 2011
• Chief Nursing Officer
• MSc in Health Management
• Certified Auditor for ISO 9001
  
  Experience (especially) in:
  
• Nursing Leadership & Management
• Quality Management
• Interventional Departments
• Endoscopy, ICU, ER

International Experience
Greece, Colombia, U.A.E, Albania

MHBA | Quality assessor

• Temos assessor since 2016
• Vice-Chair of Temos Assessors‘ Advisory Board since 2022Nurse
• Specialized in Quality Management and International Health Business Administration
• Preparation of health care organizations for JCI since 2006
• Clinical Coder since 2016

International experience
Panama, China, Russia, Ukraine, Tajikistan, Turkey, Luxembourg, Switzerland, Italy, Austria, Greece, UK

Temos office Jordan

Experienced in Sales & Marketing with a demonstrated history of working in the Management, Training & Health Care Accreditation industry.

Skilled in Negotiation, Business Development Planning, Sales, Market Research. Strong communication professional with a Bachelor of Mass Media and Communication Technology major Public Relations and advertising from Misr University for Science and Technology, Egypt.

MD, MPH | Medical, Quality assessor

• Temos assessor since 2012
• Member of the Temos Medical Board
• Physician, board-certified for internal medicine (Germany)
• Master of Public Health, Johns Hopkins University
• EFQM assessor
• KTQ trainer
• JCI consultant
• Chief Medical Officer, Agile Global Health LLC, USA

International experience
Albania, Austria, Croatia, Germany, Greece, Italy, Lithuania, Luxembourg, Russia, Switzerland, Türkiye, China, India, Kazakhstan, Malaysia, Philippines, Singapore, Taiwan, Thailand, Argentina, Brazil, Colombia, Mexico, Puerto Rico, Trinidad and Tobago, USA, Kenya, Rwanda, Ethiopia

Temos Headquarters | Customer Care

George Jokhadze strengthens the headquarters team by primarily taking care of the Georgian projects, among other quality management tasks.

George says: "We live in an optimization society and the world changes every 5-7 years. So we have to adapt to changes."

His goal is to help companies predict these changes and take advantage of them. The Kaizen methodology changed his way of thinking by applying it in the company and the family. His motto: The present, born from the past, is the father of the future.

George's professional background includes strategic planning, sales and marketing, data analysis, finance, supply chain, operations, etc. In addition, he has specialized in Kaizen and lean management since 2017 and supports organizations in the implementation of lean management as a trainer and consultant.

Temos Office South East Asia

Henning Kalwa is a healthcare executive with more than 15 years of experience working closely with international hospitals, clinics, numerous medical professionals and healthcare experts, and of course, patients.

Over the past decade, it’s been his goal to transform the healthcare industry into one that promotes value-based and customer-centric care. His approach has been to employ a marketing mindset that recognizes and responds to the basic human needs of healthcare consumers: to be heard, understood, and attended to on a physical, psychological, and personal level.

Henning applies positive and disruptive thinking to break down industry biases, bureaucracy, and borders. He realizes that the systems that support patient care are complex and error-prone, and most organizations lack a comprehensive method for making them less so. It is his hope that healthcare organizations will utilize Temos to guide their efforts to improve their care's safety, quality, reliability, and effectiveness.

RN, MSc | Medical, Nursing, Quality assessor | Temos Hellas

• Temos assessor since 2012
• Director Temos Hellas – Representative of Temos in Greece/Cyprus
• Chair of Temos Assessors' Advisory Board 2022-2023/2014-2015, Vice Chair 2018-2020
  
• MSc in health informatics and healthcare management – BSc in Nursing Science
• Certified auditor for quality and safety management systems
• Consultant at WHO Europe, Quality of Care Office
• Founder and Executive Member of Euro-Mediterranean Institute for Quality & Safety in Healthcare
• Ex-Director of the Certification Body, Swiss Approval International (Swiss company)

International experience
Albania, Brazil, China, Iran, Turkey, UAE (Dubai), Hungary, Croatia, Ukraine, Cyprus, Greece

Lali Kipshidze, Regional Office Representative for Georgia, works for the Kaizen Institute Georgia, which she founded with her partner in May, 2017. This institute is the first and only lean management consultancy in the country of Georgia. Kaizen is the Japanese word for "continuous improvement", known as the Lean Management in Western EU countries and the USA. Lean Management is successfully introduced to the healthcare system, upon which the health standards were elaborated.

Mrs Kipshidze also founded the NGO Georgia AOTS Alumni Society (GAAS) for Human Resources Development in Development Countries with her partners in 2019 to promote technical cooperation through training, expert assignments, and other programs. Due to its large international presence, GAAS has very good contacts and active cooperation with the local public sector, foreign consulates, embassies, and funding organizations.

Lali has a large interaction with healthcare system and is experienced in delivering Kaizen – Lean Management methodology to healthcare providers. The implementation of these Kaizen tools leads to the achievement of overall company efficiency and highest standards of quality management.

DDS | Dental, Quality assessor

• Temos assessor since 2013
• Private practice dentist
• Master in Business Administration – Total Quality Management
• Lead Auditor, ISO 9001, ISO 13485, ISO 15224 (over 400 man-days)
• Lead Auditor, Directive 93/42/EEC Medical Devices (over 100 man-days)
• Consultant for private and governmental organizations
  

International experience
Europe, USA, Turkey, China, Serbia

BS, MQM | Quality assessor

• Temos Assessor since 2021
• Senior Assessor for Sheikh Khalifa Excellence Award
• Senior Assessor for Dubai Quality Award
• Assessor for Taqdir Award – UAE
• Assessor for Innovation Award- UAE
• Judge for CQI Awards UK – 2018
• Judge for Steve International Business Awards – Customer Service Category
• Finalist Inspiring Woman Award – Wollongong University 2020/2021
• Distinguished Woman in Healthcare Award – Dubai Health Authority 2018
• Best Quality Team Award , Chartered Quality Institute (CQI) – UK 2017
• Best Employee in the Specialized Field – Tawam Hospital 2012
• SEHA Best 100 Employee Award 2012
  

With a Bachelor’s Degree from the American University of Beirut, and Master of Quality from Wollongong University, Ms. Mervat Salha is well-known in the field of healthcare quality as a quality improvement leader, trainer, and accreditation consultant.
Ms. Mervat is a Certified Professional in Healthcare Quality (CPHQ), Certified EFQM Assessor, Certified Innovation Assessor ,Certified Lean Professional, and Certified SSGB from American Society for Quality).
She has more than 20 years of experience in healthcare management leading Quality Improvement and Patient Safety in many hospitals as Tawam Hospital, Sheikh Khalifa Medical City, and Al Zahra Hospital Dubai.
Ms. Mervat has extensive knowledge of quality improvement, accreditation, clinical care programs certification, risk management, key performance indicators, and organizational excellence with extended experience in training on Quality and Patient Safety concepts and tools.
Currently, she is working as Freelance Quality Improvement Consultant and a Part-time Instructor at Gulf Medical University in UAE.

Temos Office Russia

Oxana Medvedeva is vice-president of GHTC (Global Healthcare Travel Council) and the founding president of RHTC (Russian Healthcare Travel Council), is a specialist in financial management and got an MBA from the Russian Presidential Academy of National Economy and Public Administration.

Nowadays she focuses on creating medical tourism cluster in Russia which joins members of different fields viz. medicine, tourism, education, and supporting services to create recognizable and competitive medical tourism services at the international level.

She gained a higher degree at the Moscow State University after Mendeleev D.I., the Moscow State University after M.V. Lomonosov, and the Russian Presidential Academy of National Economy and Public Administration.

She worked at the Moscow State University after M.V. Lomonosov as a university lecturer and was also involved in some scientific work. Since 2007 she worked for foreign medical engineering companies. She received training in Sweden, Germany, and France at factories producing high-tech medical technologies. She also gained a good experience in integrated design and equipping hospitals and dealt with medical technologies devoted herself to the issues of reconstruction with re-equipping of health facilities and project development for medical construction. In 2010 she starts actively cooperating with hospitals, clinics, medical centers, rehabilitation and perinatal centers all over Russia, identifying the need for and the possibilities to adjust the existing fleet of medical equipment, the possibilities to transfer of technologies, acquaintance with medical achievements of foreign clinics, participating in international conferences, training, and master classes.

Being CEO of “International Medical Tourism Company “FEEL-HEAL”, Ltd she actively cooperates with medical tourism sectors of foreign countries providing advisory support to the clinics, the organization of study visits abroad for doctors and medical nurses, participating in international exhibitions and conferences, etc.

She is a member of the Association for Interdisciplinary Medicine, a member of the Union of Russian Rehabilitologists, etc., and takes an active part in public and charity events. Since 2014 she is a member of TurPressKlub- guild tourist journalism Media Union.

Ph.D., Dr. Oe.troph. | CEO and Founder | Quality assessor

Dr. Claudia Mika, the dynamic Founder and CEO of Temos International Healthcare Accreditation, boasts a rich background in shaping global healthcare standards. Established in 2010 as a spin-off of a European research project, Temos, under Dr. Mika's leadership, has become a pivotal German-based international accreditation body. Her unwavering commitment to advancing accreditation standards is evident in her extensive work assessing hospitals, clinics, rehabilitation centers, reproductive care centers, and dental clinics worldwide.

Dr. Mika's global footprint in healthcare extends from Brazil to the Philippines, where she has actively contributed to developing quality management systems and risk management programs. Her hands-on approach involves direct participation in the accreditation process, sharing her expertise in Continuous Quality Improvement. This commitment is reflected in the accreditation standards, emphasizing quality outcomes, governance, leadership, patient safety, risk reduction, and the overall patient experience.

Before founding Temos, Dr. Mika spent 16 years managing international projects at the German Aerospace Center (DLR). Her roles ranged from planning projects in Moscow, Russia, to contributing to space physiology initiatives like MIR’97, earning her the prestigious "Young Researcher Award" from the European Space Agency in 2002. Her diverse experiences include working at the Institutes of Aerospace Medicine, both at DLR in Cologne and at the Technical University of Aachen.

Dr. Mika's influence extends beyond Temos as she advises associations and governmental institutions on quality-related topics, patient experience, risk management, medical tourism, and international patient management.

In 2019, Dr. Mika successfully spearheaded the rigorous process of submitting Temos standards for accreditation by the International Society for Quality in Health Care (ISQua now known as IEEA) to firmly cement Temos’ place among the world’s elite international accreditation organizations. Notably, in 2020, she and her expert team developed standards to mitigate COVID-19 transmission risks in healthcare settings, showcasing adaptability to contemporary challenges.

Dr. Mika's dedication to medical tourism standards is evident through over 150 presentations, workshops, and onsite accreditations conducted since 2018 in 20 different countries. From Colombia to Malaysia, she has left an indelible mark in advancing global healthcare quality. Dr. Claudia Mika's multifaceted contributions underscore her position as a global leader in healthcare accreditation and innovation.

Key Achievements and Credentials

2017 Dr. Sanjiv Malik Lifetime Award

2002 Young Researcher Award – European Space Agency

• International Consulting Team of Polish Hospital Group since 2023
• Chairwoman of the Diplomatic Council Healthcare Forum
• Executive Committee of the European Fertility Society (EFS) since Jan 2021
• Chairwomen of the European Fertility Society (EFS) Certification Committee
• Associate Editor of The Journal of Healthcare Management Standards since July 2021
• Panel Speaker of the 2021 Insight Conference by Malaysia Healthcare Travel Council (MHTC)
• Member of the Scientific Board - 2018 Dubai Health Authority (DHA) Medical Tourism
• Conference
• Judge of the International Medical Travel Awards since 2013
• Visiting Lecturer at the PUCRS University in Porto Alegre, Brazil
• Visiting Lecturer at the University Hospital in Aachen, Germany

International experience

Albania, Austria, Brazil, China, Colombia, Croatia, Cyprus, Egypt, Germany, Greece, Hongkong, Hungary, Indonesia, Iran, Jordan, Lithuania, Malaysia, Panama, Philippines, Romania, Russia, Slovenia, Thailand, Turkey, UAE, Serbia, Trinidad and Tobago

Temos Regional Office Iran

Mahshid Moeini is the founder and CEO of Sarir Salamat Maham, a consultancy company based in Teheran, Iran which is representing Temos International in the markets of Iran and neighboring countries that helps medical facilities increase the number of foreign patients and get international accreditation.

Mahshid Moeini holds a master's degree in health care management and is well experienced in quality management and hospital accreditation. The further professional experience she has gained through positions in different fields of hospital management such as patient safety, health care marketing, strategic management, and health tourism.

Medical assessor

• Temos assessor since 2022
• 14 years of clinical experience in both public and private sector
• Currently heading the Emergency Department and International Marketing at ALTY Orthopedic Hospital, Kuala Lumpur
• Three years experience in healthcare management specifically in medical tourism industry
• Postgraduate degree in Leadership in Medicine with Harvard Medical School
• Main advisor to CEO of Malaysia Healthcare Travel Council (MHTC) pertaining to protocols and policies feasibility assessment for medical treatment and services
• Project lead of the Industrial Developmental team in developing the strategical plan for the medical tourism industry (National Flagship Medical Tourism Hospital Program and Malaysia as Cardiology Hub of Asia launched by the Health Minister

International experience

United Arab Emirates

Pharmacy assessor

• Temos assessor since 2018
• Over 21 years of experience at the Ministry of Health and Prevention – UAE
• Director of Higher Committee for Medical Liability Office
• Over 15 years of experience as Director of Inspection and Control of Private Health Sector in Sharjah
• A winner of the Sharjah Excellence Award 2021
• A Silver winner of the Stevie International Business Award for the Health Services Category 2016
• Certified Professional in Healthcare Quality
• Certifies Professional in Patient Safety
• Certified EFQM Assessor
• Certified Assessor for the GIBA Award – Dubai
• Certified International Professional Trainer
  

Headquarters, Software development and IT

Florian Otten joined the Temos team in 2016 as a working student while studying general computer science.
Today he is a web developer and responsible for the maintenance and further development of the in-house web applications. He also supports the team with all IT-related questions and tasks.

Ph.D.| Quality, Medical, Reproductive assessor

• Temos assessor since 2015
• Temos Certification Expert in Medical Tourism since 2014 ?
• Head of Molecular Oncology Dept A-LAB (HHG Group), March 2022- today
• Head of Molecular Immunology Lap, Medical School of Athens (Nov 2022 – Jan 2022)
• Molecular biologist specializing in genetics/diagnostics (Cancer and Prenatal Genetics)
• Ph.D. diploma in Medicine, in genetics of cancer metastasis
• Product reviewer of Medical Devices, HTCert since 2019
• Internationally active certified auditor for quality and safety management systems, ISO 9001/ BS 15224 & 13485 (Medical Devices)
• IRCA certified lead auditor and trainer for ISO 9001:2015 QMS
• QA, Contract Research Organization (Clinical Studies) 2012-2013
• Scientific Collaborator, Athens Medical School, 2011-2012
• Research Associate, Athens Medical School 2009-2011
• Quality Manager, Athens Medical School, Exp. Physiology 2006-2009
  

Headquarters, Customer Care

Bärbel Prokop is communication and business administrator certified by the Academy for Marketing and Communication, Frankfurt. Afterward, she completed her training as public relations manager and certified trainer (Chamber of Commerce, IHK). She further has additional qualifications as TÜV certified quality manager and IHK certified project manager.

She used to work as project manager as well as administration and communication manager in the engineering, finance, chemistry, automotive, and recruitment business.

In March 2015 she joined the Temos team. Mrs. Prokop is the assistant to the CEO and also responsible for international customer care & partner management.

Quality, Laboratory assessor

• Temos Assessor since 2016
• Temos Assessor Advisory Board Member 2020-2022
• ACHS International Assessor
• ACHS International certified trainer
• EIAC Assessor (Emirates International Accreditation Centre ISQUA accredited standards)
• JCIA Expert and Consultant for governmental and private organizations
• Certified professional in healthcare quality (CPHQ)
• Certified IMS-ISO Lead Implementer and internal auditor
• Certified Change Management Practitioner
• Dubai Quality Award Assessor – EFQM based Model
• Dubai Government Excellence program, ICXS and Global stars hospital rating expert
• National and international awards experiences
• Standards review experience with JCI, TEMOS & Dubai Healthcare City
• ACHSI EQUIP 7 Standards Pilot work group member in UAE
• Comprehensive Risk Management Experiences
• Strategic Planning and hospitals operational management
• Msc in Healthcare Quality and Safety – Royal College of Surgeon Ireland
• Medical Laboratory Science background
• Senior Clinical Quality Specialist – Dubai Academic Health Corporation-UAE
  

MD, MSc, PAHM®, MHP | Medical assessor | Regional Office Egypt

• Temos assessor since 2018
• Temos - Regional office manager in Egypt since 2016
• Member of Temos Assessor Advisory Board TAAB
• Medical doctor and Consultant radiologist
• General Manager of Egypt In-Touch Assistance since 2007
• Managed Healthcare Professional, MHP (America’s Health Insurance Plans “AHIP”)
• Professional, Academy for Healthcare Management “PAHM” 
• Internal Auditor, ISO9001:2015
• Certified Hospitality Department Trainer (CHDT)
• Certified from IATA of assisting travelers with special needs

Dr. Asaad M. Riad is a highly experienced cross-border executive, with 23 years of experience in healthcare travel medicine, international patients, and medical tourism across the Middle East, and European countries with a specific focus on Egypt.

Embryology assessor

• Temos assessor since 2018
  
• Assistant Professor of Physiology at the Medical School of National and Kapodistrian University of Athens
• Certified Senior Clinical Embryologist at the rank of Laboratory Director from ESHRE
• Honorary Senior Clinical Lecturer at UCL Institute of Reproductive Health
• Honorary Senior Clinical Lecturer at Chiang Mai University of Thailand Medical School
• Visiting Assistant Professor of Clinical Embryology School of Medicine and the Department of Obstetrics and Gynecology of the University of British Columbia (UBC) in Canada
• Co-founder of the “Scientific Society of Clinical Embryology and Biology of Reproduction”
• Scientific Director and founder of the “Advanced Course in Clinical Embryology”
• Committee member “International Fertility Education Initiative”
• Editorial Board Member and a reviewer for numerous journals such as JARG and Human Reproduction
• Ph.D. and Research Fellow in Obstetrics and Gynaecology & Human Genetics University College London specializing in Reimplantation Genetic Diagnosis (PGD) of the Human Genetics and Embryology Group
• 21 years of experience as a Geneticist and Clinical Embryologist
• Collaborations on a clinical or research level in private clinics, hospitals, and university clinics in England, USA, Canada, Malta, and Greece
• Special Interest in academic education and balancing research activities and clinical commitments
• Personal mission is the advancement of knowledge on a theoretic and research level, along with continued improvements in medical education
  

MD | Medical, Rehabilitation assessor

• Temos assessor since 2009
• Temos assessors’ advisory board since 2011

Medical doctor, specialist for:

• Anesthesiology
  
• Pain management
• Palliative care
• Emergency medicine, Medical head of ambulance station
• Tutor and Examiner for Manual Therapy

• Medical Head of Ambulance Station Rheinbach, Germany
• Medical representative for Order of Malta
• Good Clinical Practice (GCP) certified investigator

International experience
Philippines, Nepal, Austria, Germany, Greece, Lithuania, Slovenia, Ukraine, Croatia, Turkey, Togo, Zimbabwe

Temos Office The Seychelles, Indian Ocean, East Africa

Dr. Miodrag Todorovic is now with 42 years of experience in healthcare, working in Europe, Asia, and Africa.

He has held senior management roles at several organizations and his skills have been utilized to lead and establish new services and hospitals. He is a surgeon and a leader in clinical management. He served as hospital director, director of quality and development, policy officer, and planning officer. In his role as a director for quality, he was responsible for quality program design, development, and implementation to target and move the healthcare facility toward customer-centered care and business viability matching the international standards and expectations. He is a graduate of Belgrade University as an MD, and after the general surgery board certification continued his postgraduate training in Paris in cardiothoracic surgery. The university career in teaching surgery during his early professional achievements was succeeded by international technical aid assignments, working for the government of Seychelles in the Ministry of Health.

In the last twelve years, he was involved in the Mauritian project of building the regional health hub of the Indian Ocean with a great opportunity to line up in his career the hospital project management, commissioning process of the new hospital and transition to operations, with the implementation of international accreditation standards. As Medical Director with a Master Degree of International Health Management acquired at the UN University for Peace, he was running hospital services of the Ministry of Health Seychelles and then the corporate hospital Apollo Bramwell in Mauritius and as CEO of the Panafricare Regional medical network.

MScN | Quality assessor

Profession & further training

• 1976 Registered Nurse - Germany
• 1982 Skilled Nurse in Anesthetics and Intensive-Care – University HospitalMannheim/Germany
• 1995 MSc in Nursing – University of Wales School of Nursing Studies, Cardiff/Great Britain
• 1996 Assessor in quality management
• 2005 Accreditation KTQ-Visitor® (2021 retired)
• 2011 Quality inspector in Nursing SGB V and SGB XI
• 2016 Temos certified Assessor
• Countries visited as Assessor (Temos): Turkey, Egypt, Greece

Working

• 1985-1993 Volunteer- German Emergency Doctors & Matron - Ministry of Health Uganda/CIM-Germany
• 1997-2021 Department for Quality Assurance in Nursing, University Hospital Mannheim - Germany
  

International experience
Turkey, Egypt

Temos Regional Office Malaysia

With more than 20 years of practice in diverse industries ranging from Hospitality, Health & Wellness, Luxury Wellness and Finance, Dr Jillian Yeoh is a versatile entrepreneur who have founded businesses in cosmeceutical manufacturing and healthcare services in the UK, Switzerland and Malaysia.

In addition to her entrepreneurship background, Dr Jillian is also equipped with a post-graduate degree from RMIT Australia, PhD in Aged Care from IUG Switzerland and a Post Doctorate in Community Health from Harvard University.

Currently based in Malaysia, she champions healthy ageing through her latest venture, IMM Healthcare, a HealthTech solution provider on Active Ageing, Rehabilitation and Inclusive Wellness as well as its subsidiary, IMM Carehub, one of the nation’s First Private Senior Lifestyle Rehab Centre that provide holistic value-based care in physical, mental, nutritional and social wellness for seniors.

Her work in advocating healthy ageing through IMM Carehub has earned accolades that includes the Global Ageing Trailblazer by Ageing Asia, Facility of the Year 2023 – Active Ageing of the 11th Eldercare Innovation Awards, 2023 Women in Health Advocate Award by the Federation Business and Professional Women (BPW) Malaysia, Accelerator Winner of the Khazanah Impact Innovation Challenge Award, Best Healthcare Entrepreneur by Asia Healthcare Award 2021/2022, Best Senior Rehabilitation Centre 2022 by Natural Health, and Finalist - Boutique of the Year by FIT Summit 2022.

Prof. Dr. med. Rupert Gerzer | Germany

As the decision-making body of Temos International, the Temos Medical Board plays an important role in determining the awarding, renewal, withdrawal, or suspension of Temos accreditation. With a diverse range of responsibilities, including supporting standard review groups, assessing organizational compliance, monitoring performance, and contributing to policy development, the Medical Board upholds the highest level of quality and safety and ensures all organizations meet Temos' standards.

Prof.Dr. Rupert Gerzer is the chairman of the Temos Medical Board. Dr. Rupert received his medical doctorate at the University of Munich, Germany. His remarkable career spans various prestigious institutions, including the University of Heidelberg, Vanderbilt University, and the University of Munich, where he established the Division of Clinical Pharmacology. Moreover, from 1992 to 2015, he served as the Director of the Institute of Aerospace Medicine at the German Aerospace Center (DLR) in Cologne and held a professorship at Aachen University.

Notably, Temos originated as a student project under Prof. Dr. Rupert’s guidance and later evolved into an independent company under the umbrella of DLR. Following his retirement in Germany, Dr. Rupert Gerzer became the Provost at Skoltech University in Moscow from 2016 to 2018.

Throughout his distinguished career, Prof. Dr. Rupert Gerzer has served on multiple boards and received numerous honors for his exceptional contributions to the field. He has held Visiting Scientist or Guest Professorships at esteemed institutions around the world, including Howard Hughes Medical Institute and Vanderbilt University in Nashville, TN, USA; Clinical Research Center in Montreal, Canada; Baylor College of Medicine in Houston, TX, USA; University of Campinas in Brazil; Nagoya University in Japan; and the Chinese Space Center in Beijing, China. His extensive international experience and collaborations have contributed to his profound knowledge and expertise in the field.