References and testimonials

"In the competitive fertility (IVF) industry, assessing a clinicʼs reliability, equipment authenticity, and medication legality is crucial. The Temos International (EXCELLENCE IN INTERNATIONAL REPRODUCTIVE CARE) standard signifies safety and trust for service users, ensuring clinics adhere to high safety and reliability criteria."

August 3, 2024
Mr. Sittidech Sangnual/Assistant of COO

“At St. Augustine Private Hospital, we have long been committed to providing the highest quality of care to our patients, and the guidance from Temos International Healthcare Accreditation has been instrumental in this journey. The International Standards set forth by Temos are structured in a manner that not only challenges hospitals to achieve excellence but also makes that excellence attainable for all healthcare institutions, regardless of size or location.

What truly distinguishes Temos is its emphasis on the fundamentals of healthcare. The standards are rooted in the holistic delivery of care, recognizing that true quality extends beyond clinical outcomes. They deeply value the cultural and religious beliefs of all patients, ensuring that care is both respectful and inclusive. This approach is especially crucial in today’s diverse and evolving healthcare landscape, where the needs of patients are as varied as the communities we serve.

The support offered by the Temos Team during our preparation was exceptional. The expertise of the assessors was not only highly professional but also brought a sense of calmness to the assessment process. This was crucial for our employees, who worked diligently to meet the standards and appreciated the approachable and reassuring nature of the assessment.

Since achieving Temos accreditation, we have seen significant improvements in our hospital. We have developed a more competent critical care workforce, implemented quality standards that are now measurable through Key Performance Indicators, and enhanced our focus on the well-being of our employees. These advancements have strengthened our ability to deliver exceptional care and maintain a positive work environment.

Through our partnership with Temos, we have been able to align our practices with these international standards, significantly enhancing the quality of care we provide. We are proud to have met the rigorous requirements of Temos Accreditation, which not only validates our efforts but also inspires us to continue striving for excellence in every aspect of patient care.

We are grateful to Temos for their unwavering commitment to promoting quality-based medical care and for providing a framework that truly empowers hospitals to reach their full potential”.

August 2024
Madonna Martin – Safety and Quality Specialist Consultant for St Augustine Private Hospital

"I recommend you to experience Temos accreditation, all standards are understandable, the inspections are calm and instructive and I would definitely like you to meet Ms. Claudia and benefit from her excellent standard knowledge. It is an institution that inspects patient, employee and facility security at the highest level. It is a privilege to be from Temos."

September 19, 2024
Tugba Akpinar Özdemir, Group Quality Director

"Quality is a long-distance procedure. To create and preserve a Quality Management System requires daily thought and actions. To understand and establish the philosophy of Quality, is a state of mind you must follow everyday. The evaluation and recognition of the results come gradually. The more you get familiar, the better results you receive. As the time goes by, QMS becomes a valuable tool for the corporation."

July 26, 2024
Ioannis Diamantis, Managing Director

"TEMOS Quality in Dental Services accreditation is a great tool to use by any organization who aim to improve the processes and services that they provide to their patients. We, as an organization, were very glad that we have chosen TEMOS in our continued quest for quality improvement. TEMOS standards help us elevate the level of our processes and the TEMOS assessors who visited our organization under the leadership of Dr. Claudia Mika were all professionals and provided us workable recommendations."

June 24, 2024
Mrs. Zenen Maria Ribay, Quality Manager

The experience with the Temos accreditation:

"1. The importance of access to information in the decision-making process in health service delivery,
2. The importance of institutional structuring in rational medicine and its management, the necessity of accreditation process for qualified and effective health services,
3. Gaining awareness of the supportive process of quality culture with ʻpeople-oriented approachʼ and ʻpatient safetyʼ,
4. Integration, continuity and effectiveness of evidence-based and measurable practices in health care have been our most beautiful achievements."

June 24, 2024
Mrs. Hatice Kübra Dayi, Quality Manager

"This was our 2nd assesment in accordance with the 1st one we were much more ready but during the assesment we saw that we have stil some issues to improve this is mentioned by the assesors also this is like a journey at each time you will have new targets to reach it's mean that there is not a top point and that next time we will have much more difficult assesment. By this way quality will be increased gradualy without end."

June 11, 2024
Dr. Ilkay Erçağan, Quality Manager, Deputy Medical Director

"TEMOS International Standard "Quality in International Patient Care" can be considered a top-level certification program, which is based on the best international practices concerning the improvement of medical and non-clinical services for both local and international patients."

February 20, 2024
Dimos Kostoulas, Quality Manager

"Firstly, I would like to thank Dr.Claudia for her support for us and she helped us in explaining where we had a fault or misunderstanding for some standards and she gave us the time to correct the answering of some SET tool standard or for uploading some evidence. So we succeeded by her guidance.
Second, The TEMOS international accreditation is very strong and helpful accreditation for any organization that needs to develop policies and processes to ensure the correct delivery of that service to the customer without causing him any harm and also helps to continuously improve the organizationʼs quality system."

Dr. Ola Hanee Ahmed
Quality Director

"As the Corporate Communications Specialist at MCAN Health, I am pleased to provide a testimonial for our recent TEMOS reaccreditation. Having previously achieved TEMOS accreditation three years ago, our decision to pursue reaccreditation underscores the enduring value and standards upheld by TEMOS.
I personally managed the TEMOS accreditation process for MCAN Health, and I can definitely say that the comprehensive assessment conducted by TEMOS not only validated our commitment to international quality standards in healthcare but also provided valuable insights that allowed us to refine our processes further.
Efficient communication from the TEMOS team was instrumental throughout, making the reaccreditation process a smooth and collaborative effort.
MCAN Health is proud to be a part of the TEMOS network once again, and we look forward to maintaining this esteemed accreditation in the years to come."

January 12, 2024
Ms. Özümsu Alagöz, Corporate Communication Specialist

"It was an opportunity for us to evaluate and improve our own processes from an international perspective. It was effective and contributory in determining our roadmap."

December 19, 2023
Mr. Ismail Borazan, Quality Management Officer

"As of the preparation process, it has been a process that we have prepared by learning and developing without difficulty as a result of the contacts we have established and the meetings we have held."

November 30, 2023
Mr. Selahattin Olca, Quality Manager

"We can describe the overall experience with the assessors as positive and inspire experience. Assessors attitude was constructive and with understanding and advising manner.
Assessors were comprehensive and well educated by the standards requirement with flexible manner.
Assessors were polite and supportive with our staff. Our staff felt that they were not trapped for answers, they are relaxed through the tours of the surveyors."

November 30, 2023
Quality team, IPD team

"We would undoubtedly recommend Temos accreditation services to any striving for excellence entity.
Being a Temos accredited healthcare provider is one of our master keys to success."

October 31, 2023
Christina Doubali, Head of International Patient Center

"TEMOS organization guided us through every milestone, standards are up to date covering all healthcare spectrum and applicable practically in real life."

October 15, 2023
Dr. Zeinab Gobara, Vice Chairwoman

"With quality standards in professional health, TEMOS is an excellent Accreditation organization to target excellent service."

September 21, 2023
Ms. Burcu Süerdem, Quality Coordinator

"TEMOS is equal to QM and provides an overall summary about the organization. It sets the goal to achieve but also shows the way to go."

July 2023
Judit Butskó, Financial Manager

"For someone who this is the first step in the world of "Quality," it is going to take time and extra support in order to create a Quality Management System. It is a very vivid procedure that enriches the processors with knowledge and organizes things after the implementation of the System. A really nice collaboration with all the Temos members that have been supportive and helpful. Individual, thankfulness to Mr. Rizos Fotis of Temos Hellas for sharing his knowledge, being extremely supportive, guiding, and helping our clinic from our first meeting until today. We also address our gratitude to Mrs. Katsapi for leading and guiding us with her experience and knowledge."

June 30, 2023
Ms. Aglaia Katsiroumpa, Quality Manager

"The TEMOS Evaluation process allowed us to review and develop our International Patient
Services Department in particular. It enabled us to evaluate all processes in our hospital from an
international perspective."

June 06, 2023
Ms. Emine Önar, Quality Manager

"Achieving the Temos Accreditation seal means that the patients we serve and their families can be assured that we are working hard to meet our standards of delivering safe, high-quality care, and it validates our teams’ excellent work. Being accredited demonstrates our commitment to improving quality, reducing risk and strengthening accountability.
We are constantly on a quality improvement journey and proud of our staff and medical staff who continually strive for learning and improvement!"

April 25, 2023
Athens Medical Center team

"Since its first TEMOS accreditation in 2016, GENESIS Hospital has been gradually improved in terms of patient safety and quality of clinical and non-clinical services offered. The preparation for the recent re-accreditation process made GENESIS even more "mature" and the whole experience is considered to be very valuable for the entire GENESIS team.
TIHA standards are improving throughout the years, taking into consideration all necessary points concerning patient's safety and quality of services in an international level, which in turn, assists GENESIS Hospital in many ways."

March 29, 2023
Dimos Kostoulas, Quality Manager

"The whole process of Temos accreditation is a very helpful tool regarding quality improvement for our hospital."

March 21, 2023
Dimitra Dedemadi, Quality Administrator

"After a 10 year history of partnership with TEMOS we have learned to expect the highest level of professionalism and expertise from their assessors, an expectation that was fulfilled to the utmost during our recent recertification assessment.."

March 7, 2023
Angeliki Siolavou, Quality and Operations Manager

"Temos has a very clear step-by-step process how to get accreditation with a comfortable self-checking tool. The team supports a lot during the whole process and explains everything in
detail. Moreover, it was great to get fast responses from the very first enquiry to the latest
steps of the accreditation. We're proud to get the certificate and have lots of to-dos ahead to
provide the best services to our patients and remain proud holders of the Temos Certificate."

February 17, 2023
Veronika Kazina, Head of Marketing

"The support and people needed at every step of the accreditation process can be easily reached. In this way, the standards can be understood and internalized more easily. The accreditation process is instructive for every employee and presents a different perspective. It
provides different gains from other accreditations by specifically addressing international patients, ethical principles, and sustainability."

January 2023
Betül Diril, Quality Management

"The standard is fully understandable and targeted with the ultimate goal of proper guidance and
drafting of Procedures and protocols for the proper observance of a quality management
system in a health care unit. It is divided into sections which include all the requirements that
must be met by the various departments of a clinic."

January 26, 2023
Megalemou Kalliopi, IASO GROUP Quality Assurance Manager

"The professionalism of Temos Team always meets AMG expectations and beyond those.
We would unreservedly recommend Temos accreditation services to any striving for excellence
entity.
Being a Temos accredited healthcare provider is one of our master keys to success."

January 11, 2023
Ms. Christina Doubali, Head of International Patient Center (Athens Medical Group)

"The accreditation- inspection was a very positive and beneficial process. It was more than an
audit, as we learned a lot and gain a great insight of our procedures during the whole process.
We would highly recommend."

December 14, 2022
Níki Kalavrou, Quality Assurance

"We were delighted with our recent Temos Accreditation award - the first in the Caribbean. We
found the inspection to be very thorough and detailed. Over the two days that the inspectors
were in the clinic, they managed to put all the staff and patients at ease, so that by the end we
could all say that we enjoyed the inspection experience more than we expected. The Temos
standards are well written and relevant for fertility centers and led to some good revisions of
some protocols and procedures and introduction of new programs as well, for example, an in-house occupational health program. We would strongly recommend Temos for IVFclinic
accreditation."

October 29, 2022
Dr. Catherine Minto-Bain, Medical Director

"Temos, beyond other accreditation systems, has developed a quality approach that is specific
to the dental field and includes health tourism within the health field, and proposes the most
suitable system for a dental clinic that wants to be on the international platform.
The fact that Temos is a globally recognized and preferred system, and evaluates the quality of
healthcare services at global rather than regional standards, increases the value of the
accreditation obtained.
Another important feature is that the standard structure has features that enrich the ways of
continuous development of health institutions. The extensive experience and supportive
approach of the audit team greatly contributes to raising awareness of the above-mentioned
features of the standard.
We are confident that the quality journey that we started with Temos will continue for many
years and will contribute greatly to our continuous development."

October 04, 2022
Dr. Baris Ünlü, CEO & Founder of Ortodontist

"I would recommend this process to each and every clinic, no matter the size, that strives to
stand behind their calling, in the best way possible.
Only after an assessment such as this one, can we begin to understand all the mistakes and
positives that were present and begin to perform at highest efficiency and quality levels."

July 19, 2022
Dr. Nemanja Popovic, Owner
Dr. Popovic Dental Clinic

“We consider it important to increase the service quality standards of our hospital in the Temos
accreditation process. Our expectations were fully met. The positive and cooperative attitudes
of the officials during the accreditation process, sharing their experiences with us and giving
examples in practice have been valuable for us. Temos accreditation standards are applicable
standards in healthcare.
During the implementation of the standards, many services such as hospital infrastructure,
quality of employee performance, facility security, patient safety, and services offered to
international patients are developing. Completing this process and starting to accept
international patients is the most important added value for our hospital.”

July 2022
Prof. Esra Saglam, Chief Physician/Medical Director
Istanbul Maltepe University Faculty Of Medicine Hospital

"Temos accreditation is definitely a great tool for hospitals to maintain world-class international
patient care. Our aim is to provide the services to our patients to International standards without
compromising our service quality and now we have proven this with the Temos certificate. We
would like to thank Temos accreditation assessors for their professionalism during the audit.
There were professional in approach, considerate of staff and their workload, knowledgeable, and willing to share ideas for us to make future improvements. Becoming a Temos certified
partner as a proof of quality and excellence for our patients and employees.”

April 2022
Anju Nair, Manager of Quality
Burjeel Hospital for Advanced Surgery

“The process for accreditation was clearly defined and we were supported at every step when needed. The questionnaire was thorough and accurate for accreditation.”

June 2022
Eszter Haidju, Business Development Manager
FirstMed Services / Dental Travel

“The Temos audit is a good possibility to review existing processes and to improve them.
Temos is very supportive and gives a different view on situations on an international level as
they are having the experience from many locations all around the world. Therefore we like to
thank Temos for their time and effort during the onsite visit.”

April 2022
El Gouna Hospital

"The visit of the Temos team was very enjoyable and productive. The Temos team headed by Dr.
Claudia was very cooperative and very understanding of the situation in the previous period
during the pandemic.
We are really grateful for the visit and for the effort made to improve the quality of health care
provided."

May 06, 2022
Dr. Mina Magdy
Quality Manager

"One of our steps towards becoming one of the most internationally known dental clinic was to
obtain a globally recognized accreditation. As a result of our long and detailed studies, we have
decided that Temos-Worldwide is the most suitable option with its worldwide experience and
standards in terms of operation and sectoral approach.
During the entire preparation phase they were in constant communication with us, and after,
not only inspecting but also guiding us in every subject during the assessment, encouraging us
to have an even better Quality Management System showing us examples… We were not
wrong, we made the right choice with Temos-Worldwide.
We provide services in International standards without compromising our service quality and
now we have proven this with the Temos certificate.
Thank you Claudia and Ioannis, you shared your experiences with us, we were very happy to
host you and we are always waiting for your visit again."

March 21, 2022
Attelia Family

"Here at Athens Medical Center, we find the TEMOS accreditation process a very positive experience. It gives us the impetus to ringfence time to hone our protocols and procedures and put into place all those things we may never seemed to find time for. It also engendered discussion amongst all levels of our infrastructure involved as to changes and improvements that could be made as years pass by. Most of all it has given us confirmation and satisfaction in knowing we are indeed providing a good service."

March 10, 2022
Athens Medical Center

"Temos accreditation is already part of us since it has accompanied us throughout our process
of continuous improvement. for us, it is a real pleasure that for the second consecutive time we
have achieved the international accreditation with them, their professionalism, and the detailed
review of each one of the standards, additionally their ability to give us feedback and help us to
improve our process is really very valuable to us, thank you very much, temos team, for helping
us to be better every day."

March 18, 2022
José B. Chavez
Chief Medical Officer International Department

"Our experience with the accreditation process with TEMOS has been extraordinary. All the standards are focused on improving the quality and patient safety. TEMOS assessors team has extensive international experience in health care services and hospital evaluation processes. Undoubtedly, after this process, we as a health care provider are more focused on improving the quality that we provide to our patients."

February 7, 2022
The Quality team of the Panama Clinic

"Temos accreditation is a helpful tool for quality improvement of our hospital."

February 2, 2022
Dimitra Dedemadi
Quality Administrator

"Temos has been assisting our hospital to achieve our highest level of performance and to deliver top quality for all our patients!"

January 24, 2022
European Interbalkan Medical Center

"Due to the introduction of the first accreditation in the clinic, there was uncertainty and excitement among the employees whether they meet all the requirements of the standards.

But after the introductory meeting and the pleasant conversation, a great atmosphere for work is felt by both parties and the evaluators and the staff of the clinic.

All the documentation that was requested is in accordance with the requirements of the standards as well as the requirements for on-site visit.
The remarks were very correct and explained in a way that will increase the quality of our work."

December 1, 2021
Ms. Valentina Sotiroska PhD, Embryologist

"Through the successful re-accreditation process by the world-renowned accreditation company Temos, the Special Hospital for Medical Rehabilitation Stubicke Toplice has gained a strong partner and recognition for patient safety and service excellence, thus approaching its vision to become a leader in medical rehabilitation and health tourism in Europe where it will be recognized as a Special Hospital for superior service and patient experience.

This certificate confirms our commitment to patients, high expertise, and quality of work."

September 09, 2021
Ms. Davorka Lackovic

"Temos accreditation is definitely a helpful tool for our organizations for improved patient satisfaction scores and patient support services. The certification "Quality in International Medical Travel Coordination" has definitely helped us improve our internal processes, while making sure that the team understands the importance of compliance and the difference it makes in the patient's journey as a medical traveler.

A big THANK YOU to the Temos team for the guidance and support received throughout the process and beyond."

August 10, 2021
Ms. Guneet Bhatia
Chief Operating Officer

"We are very happy to be accredited to TEMOS for the safety of our patients, the quality of the
service we provide to our patients, and the contributions it provides to the personal
professional development of our staff."

May 17, 2021
Pinar Kayacan
Quality Specialist

"TEMOS accreditation is extremely important for companies activating in medical sector as well as international patients. Temos is the only medical quality management system that reassures the high-quality medical services, procedures and processes that are being followed by our company.

In the digital era, all international patients with just one click from their mobile/pc/tablet want to find a healthcare provider that can offer them the highest quality services while our cooperators (from Assistance Companies to Hospitals/Clinics) choose CrossBorderMedCare since they are aware of the strict and high-quality standards that Temos International has set for its certified partners.
We are very proud and honored being a member of Temos International certified partners."

April 6, 2021
Maria Dionysatou
Network & Business Development Executive

"Congratulations for your continuous and successful effort and your active support for quality improvement.

Fully committed to health quality improvement. A valuable partner"

April 28, 2021
Panagiotis Charkiolakis
Administration Manager/Biomedical Manager/Quality Management Coordinator

"Preparation for accreditation are very stressfull for us as we want to have the best possible outcome. Even if you do not want to, you will become agitated when the assessment is nearing.

But the assessors are so helpful and understanding while the assessment, that you later on see that there was actual no need to become so agitated."

March 10, 2021
Dr. Kenan Korkmaz
Medical Director

"As Vanity, we are very proud to be a partner of TEMOS and be the first aesthetic hospital in the world to be certified Covid-19 Safe. As a global organization, Temos supported us in every stage of this certification period as a team and gave us a chance to improve our regulations and prove Vanity as a safe place for our patients to visit with complacency."

January 07, 2021
MD. Guray Yesiladali
Founder of Vanity Cosmetic Surgery Hospital

"Since 1986, Marm Assistance has been trying to improve itself more and struggling to serve the best than the day before by following the applicable international quality standards, relevant regulations, and technologies with the aim of human care and continues satisfaction. So being Temos accredited assistance company is a honor and source of pride for Marm Assistance who always searches for the excellence in quality services.

We believe in that one more time certification period of “Quality in International Medical Travel Coordination” was an educative experience and know- how that created different ideas to achieve potential improvements for the future.

Thank you very much to Temos Team who encouraged and gave us great opportunity to prove that Marm Assistance is a reliable, transparent, professional, independent assistance company that is on the right direction within the scope of high-quality standards, strong vision, mission, values, and principles. Temos valuable advices will be a light for Marm Assistance.
Looking forward to further cooperation with Temos"

January 04, 2021
Ilke Saglamer
Quality Management Representative / Director - Billing & Contract Management

"Temos COVID-19 Safe certificate a great achievement which we compliance with, clear detailed standards supported us with the current epidemic to minimize the dangerous of transmission. We stand on Temos Covid-19 standards to ensure working, serving our patient through safe environment."

December 15, 2020
Mr. Ahmed ElSaed ElGhobashy

"TEMOS, accreditation gave us the opportunity to put our principles and work ethics as well as our business methods in a formal structure, framed by a global credible organization. It emphasized the company spirit amongst our team and we all feel a part of it, committed to do better. We also feel proud of being part of this network."

October 30, 2020
Ms. Gülsultan Dogan
Management

"GD Assist is one of the most professional healthcare management company in Bangladesh. Who has ISO certification 9001:2019. We were looking for international standardized accreditation, and for this who else can better than Temos.

We applied for "Quality in International Medical Travel Coordinator". This is the most important field for any healthcare management providers, ensuring quality. Everyday minimum thousands of Bangladeshis are going abroad for medical tourism. If GD Assist has the accreditation from an international institution about the quality service in medical tourism then it will create a positive impact on medical tourism seeker. Hence GD Assist applied for this category.

At first it was pretty hard work to provide all the information but eventually when we started working with Temos team all the tough job becoming easier for us. Whenever we asked for their support, they provide us immediately.

At the end we would like to say it is a great experience to working with Temos."

October 12, 2020
Kaynath Khan
Relationship Manager

"When I remember the days which was only 4-5 months ago, there was no international understanding in of Covid-19 and no internationally accepted criteria for medical staff and facilities. How would this make an impact on the Hospitals and Staff ? And how would it be for our patients?

Then Temos announced your newly created “Certificate of Compliance” program right on time; totally compatible with TEMOS’s mission! When I heard this, my first feeling was a real deep respect! And I appreciated the thought to share this big work with your Temos-Partners without discussion and as support for all providers in the world when no-one knew how life would be go on in all kinds of terms to “survive” for the next days .

We really wanted at that time to be one of the poineers to bring “standards” and “accreditation” rules in this very new “fact” what would change whole world in any level and any “knowledge”. It was a mission for us because Anatolia Hospital’s are the largest Internatioal Patient providers in Turkey.

It was TEMOS and the team with whom we made a lot of “great” work for many years because we are Temos accredited. Without any doubts we entered in this COVID-19 program. TEMOS gave us big trust and belief that they would make it in best way it could be. After all long and hard work we are really happy to finalize this very unique “great” cooperation in this way. And I believe that that my team put their best efforts and so did the TEMOS team.

I thank you so much for all support and good will by doing this kind -may be the first big experience for our chain of hospitals. Also I appericate a lot for your creation to make a certification in this way where Medical Staff & Patients & Facilities did and do need this kind of Professional support for this very strange new reallity for human beings. You are giving a big “service” for many parties interests.

Thank you very much on behalf of “any” who profit from your remarkable and admirable service."

September 5, 2020
Dr. Ata DEMİREL
Yönetim Kurulu Başkan Yrd. / Vice Chairman of the Board
İcra Kurulu Başkanı / Chairman of the Executive Committee

"As the COVID-19 pandemic emerges, all the healthcare providers worldwide were struggling to find the best practice to respond to this pandemic, including our hospital. We searched many sources to find the needed information to guide us to maximize the safety for our patients, and our staff safety which we always appreciate, became our first priority during COVID-19 pandemic.

One very informative and useful source is TEMOS standards for "Certificate of Compliance: Covid-19 Safe"Minimizing the Risk of Covid-19 Transmission in Healthcare Organizations, which greatly helped us finding clear and up-to-date standards with helpful remarks, plus the continuous support from the TEMOS team through and after the certification journey.

Now TEMOS standards are part of our daily practice in GNP hospital, our patients can feel safer and our staff can feel that they did a great achievement even through the stressful time of COVID-19 pandemic as the first TEMOS certified COVID-19 safe hospital worldwide.

Thank you TEMOS team, and we are looking forward for more cooperation between TEMOS and GNP Hospitals in the near future."

August 12, 2020
Dr. Faisal Al Battah
CEO

"First of all, we feel safe now in our Hospitals. We see our patients as “ourselves” and we are able to convey the determination to apply all procedures with this meticulousness to all employees. It was a great experience. We are proudly presenting the TEMOS certificate as the first group of hospitals in Antalya and Turkey to have achieved this goal. According to our belief, the stakeholders of Antalya health and tourism must feel safe and well.

We are proud and happy that we have done accomplished this goal in accordance with our responsibilities. We think that we are showing the essentials of doing international business as an example to other health institutions.

TEMOS took such very fast action concerning COVID-19 shortly after the World Health Organization (WHO) announced the pandemic. Temos was the first to publish very valuable work free of charge to the whole world. We started with the free standards to begin our work. The standards that Temos presented were based on scientific and well-founded studies in the fields covered in the standards. The resources offered including all contributing persons and institutions that went into the program was also very valuable. We hereby thank and appreciate TEMOS for its great sense of responsibility.

We decided to apply for the “Certificate of Compliance” for each of our six hospitals. And in the continuation of this work, we paid attention to the “CovidSafe Certification” program, which we made more detailed and specific to each hospital. Our Ministry of Health also worked very well and made all the regulations and published guides rapidly in the Covid period.

The feature that distinguishes us from all other Hospitals is that we, as AAHs, are a reference institution serving primarily medical tourists with seven hospitals in Antalya in all five major tourist districts for 27 years! In Antalya, our foreign guests look for preventive and curative health services. For this reason, it was very important for us to be “CovidSafe” and to have this approved by an internationally reputable and reliable accreditation center to improve our shortcomings. In these days, there were travel restrictions all over the world, but “someday” these travel restrictions will be gone. Every “guest” who comes to our country and to Antalya should know what he or she will encounter whenever he or she needs health care. Everyone should know that they can be treated in safe hands, especially “CovidSafe” hands. It was indispensable for both Antalya Tourism and our own mission and vision to achieve Temos certification.

We appreciate and congratulate Temos for its professional approach and foresight. We would like to state that this vision of TEMOS constantly motivates us to “do the best, ahead, first."

August 31, 2020
Aylin Yılmaz
Anatolia International Associate Director

"TEMOS International Standards "Quality in International Patient Care" can be considered a top-level accreditation program, which is based on the best international practices concerning the improvement of medical and non-clinical services for both local and international patients.

It covers the entire cycle of management and treatment of a patient, from the pre-treatment procedures up to the discharge and the period to follow. Through such thorough and in-depth accreditation program supported by auditors with an international experience and background, the improvement in the entire operation of a health care unit can be guaranteed!"

January 30, 2020
Dimos Kostoulas
Quality & Compliance Manager

"Working with Temos is always an inspiration"

April 15, 2019
Karolina Gyarmathy
Quality Management

“During the assessment process I have to check all my internal processes - it is very helpful for our productivity and for the quality of customer care. Without the Temos standards, I couldn't develop my Quality Management System so easily. I also really appreciate the regular control during the re-certification.”

March 4, 2019
Eszter Jopp
Founder and CEO

"I am very glad I had recently the opportunity to read and have a personal opinion about the new TEMOS International Healthcare Accreditation (TIHA) Standard – Quality in International Patient Care, v.1.0 – 2018. The new Standard is very easy to read and to understand, with no need of further interpretation and explanation, even for no quality experts. It is also well structured and grouped in Chapters and Sections that will facilitate a lot the effectiveness of implementation of the requirements by the Healthcare Organizations, especially for difficult concepts as the one of “Governance”. The added value of the Standard comes also from the overall philosophy behind the easiness of preparation by the Healthcare Organizations regarding the “self-evaluation” and the supporting materials and tools, during the essential and time consuming period before the Accreditation Audits. In general, all the former characteristics are rare for an accreditation Quality Standard.

I strongly believe that this new Standard will be very effective in its’ implementation by the Healthcare Organizations worldwide and for this reason it will facilitate effectively the implementation of the new Accreditation Scheme of TEMOS."

December 24, 2018
Nikolaos Vamvakaris
Quality Assurance Director of IASO Group

"Temos accreditation experience was amazing; it was a process based in respect, truth, and support. It was not only an evaluation process but an exchange of ideas, practices, and knowledge. We know it was the first time Temos Assessors came to the American Continent especially South America and especially our beautiful country Colombia which we highly appreciated that we received people that did not have preconceived views but were open to understanding our culture, barriers, and difficulties. We embraced them as Colombians too and know that they will also be ambassadors of our country around the world."

Cali, September 6, 2018
Dr. Maria Cecilia Aponte
Dir. Internacional

"Temos is a high standard quality management system, with this, the facility can have a clear guideline on how to define and implement and improve them, and finally get fullfilled."

September 5, 2018
Christoo Wu
Marketing and Temos coordinator

"The TEMOS certification provides the opportunity for medical institutions to improve the quality of medical services and reach a new level in medical care."

June 21, 2018
Dr. Taisija Podusova
Quality director, Deputy chief physician for clinical and expert work

"We started work long before the onsite visit, the certification helps us to work out the universal standards for our services resulting in their quality and safety improvement. Temos certification process has changed the clinic both internally and externally so that we achieved the higher medical service level."

June 5, 2018
Dr. Elena Piliagina
CEO

"TEMO's Certification is identified for the most competitive advantage through a certificate that focuses on medical tourists and foreign patients."

May 31, 2018
Angelos Papadopoulos
Secreterial Office Supervisor & Quality Coordinator

"Becoming a Temos certified partner as a proof of quality and excellence for our employees, services and facility will be encouragement for us to continue to work on quality of service for our and international patients. Temos team has provided us an excellent quality management and support in that process."

May 23, 2018
Kresimir Skof
Master of lawa, Vice director

"Thank you the knowledge that you provide to our company. It is exactly the provisional need for a healthcare provider."

Zakynthos, March 3, 2018
Dimitrios Angelou
Chief Marketing Officer

"We are so proud that we worked with your respected side.

You help us to approach what we reached to. We will work continuously to sustain what we achieved.

- It was very useful, beneficial & valuable trial

- Was an excellence job

- The provided support was highly appreciated

- Sharing the information and apply "No secrets principles" was one of the most things we do appreciate

Big thanks for your efforts and support to get the current level is our lifestyle."

Port Said, January 31, 2018
SCCT - HSE-Health tea,
Walid Metwally
Head of HSSE

"I recommend Temos services.
Temos helps the clinic to set better standards to provide the best treatments to patients."

March 21, 2018
Dr. Frank Kannmann
Clinic Owner

"Since our first TEMOS certification, we have been able to change many processes in our Dental Clinic. TEMOS has helped us enormously in achieving higher quality dentistry."

December 7, 2017
Minos Kouvelas
Quality Control Manager

"Very professional certification for high-medical quality standard."

Guangzhou, October 18, 2017

Sherry
Head nurse

“Temos assessment process has been very helpful and highlighted to us the areas for improvement and to excel in order to provide best service and management for our international patients.

Dr. Claudia Mika has been a wonderful host, and supportive along the process by giving constructive comments and guidance for a high-quality documentation and practice standards.”

October 4, 2017
Dr. Sharifah Fauziah Alhabshi
Chairwoman of Global Doctors Group, Global Doctors Dental Specialist Clinic

"The Temos process done correctly can change the culture of your organization where each department thinks of improvements in their field that will positively affect the whole organization. Doing it correctly is a total management commitment."

Cyprus, September 27, 2017
Paul Watts
Quality Control & Marketing Manager

"I would like to recommend Temos to some local hospitals here."

September 25, 2017
Maxim Hua
Clinic Manager

"lt has been almost 6 years that marmassistance is following the constructive development of TEMOS.
This has been an educative as well as a pleasant platform to meet dedicated people who believe in quality management and dedication for improvement in medical treatment and related activities.

Quality is a perceptive value which varies according to the standards of different components. Standard of living, level of education, social and environmental values. human factors and more. Therefore. a
standardization of the services given and coordination of the stakeholders for the benefit of the end user has now gained the utmost attention of the participants.

TEMOS, brought the service providers together, aiming for an understandable and applicable standardization of the health care services in different cultures and countries. The harmonious work and clusters among the health care service providers and the expansion each year are a sound proof of this success.

While the hospitals and the clinics play a crucial role in treatment abroad and medical tourism, there are many links to success in this chain. The travel, accommodation, transfers, the family of the patient, cost containment and more, which can if not only, but best covered by assistance companies.

marm is an assistance company with the headquarters in Istanbul, assisting global partners throughout the world, for over 30 years. The success of marm in assistance services is blendering the local know-how and expertise and the region with the global expectations of her partners.

While listening to different cultures and applications from the partners globally, marm provides the accumulated experience and
know-how of the region to her partners. This mutual understanding and cooperation have been quite successful. In other words, the missing links of the hospital, insurance, and traveller is covered by
assistance companies where marm is the pioneer and the leader of these services in Turkey.

Having seen this role and spoken to our partners from the Global Travel lnsurance as well as the hospitals in Turkey and the Middle East region that marm do serve in different service segments. marm
- as an assistance and high-quality service provider- would like to commit herself to the Temos certification programs and the Temos Alliance initiative. TEMOS, by adding "assistance companies to the travellers' medicine and medical travel chain will take the quality assessment level to higher standards. A positive work, needed for the industry."

Istanbul, March 14, 2017

Dr. Mustafa Atac
Founder and CEO
marmassistance

"In the middle of 2015, IASO Maternity hospital and especially the IVF Unit of IASO “Institute of Life” IoLife, decided to be certified according to the “Quality in International Reproductive Care” TEMOS standard for the IVF Units, because we believe it is a strong management and marketing tool. We knew that we had to put a lot of effort but we were certain that at the end of the day we would have a sustainable management tool for the IVF Unit “IoLife”.

After 4 months of hard work, “IoLife” was certified by TEMOS at the end of 2015. This certification inspires “trust” to internal and external interested parties. There is a strong control through the TEMOS very strict specifications and requirements and a demand for high level competence for the personnel and the doctors.

At the end of the day we also enjoyed a lot, this new journey to quality. The detailed TEMOS standard in “Quality in International Reproductive Care” and the examination process was proven to be successful along with the nice discussions during the audit and the first annual surveillance, after 1,5 years of implementation. The Temos assessors were always very polite, supportive, strict, informative and explanatory and were giving answers to all of our questions. In this way we had a constructive feedback on our infrastructure and personnel SOPs and practices, improving communication between all the interested parties, not only for the requirements of the improvement of the already established Quality Management System but also for the provision of even higher quality level of the daily work."

Athens, February 16, 2017

Themis Mantzavinos Nikolaos Vamvakaris
Medical Director Quality Assurance Manager
IASO IVF Iolife of IASO Group

"During the routine daily operation of assistance companies like Egypt In-Touch Assistance, it is always crucial to answer the questions like: Is this or that medical facilities capable of handling and managing the medical problem of our patient? Can we rely on their infrastructure, medical team, …etc? Do we have to leave our patient there or better to evacuate him?

As the majority of our clients are foreigners and expats, either in emergency conditions as ordinary travelers or coming for medical tourism, the most important question is: Are they able to communicate in a professional manner with the international patients considering all aspects e.g. culture, language, religion, traditions …etc ? Not only during the course of treatment but even post treatment follow up.

Although we regularly do the medical network assessment, the need of an international, well-known and reliable quality system is still present. We found that in Temos International.

Temos International has a solid and a continuously updated quality system that covers all our worries and answers the above questions in addition to a very reliable and clear process which considers most of our partners and clients' needs.

In Egypt, I will go for these mandatory solutions that improve the quality atmosphere of our medical facilities that covers about 95 million citizens and more than 10 million tourists coming every year.

Temos accredited medical facilities will be recommended by Egypt In-Touch Assistance as a reliable facilities which gives not only us but our partners and patients a peace of mind.

Egypt In-Touch Assistance and its team are looking forward to a have a fruitful cooperation with Temos International in Egypt."

Hurghada, February 15, 2017
Dr. Asaad M. Riad
General Manager

"The Temos Certification process guided us properly and appropriately in addressing the specific needs of our international patients. The process of certification and recommendations that followed was a truly learning experience and had the opportunity to further improve our policies, procedures and processes that made it definitely better for our international patients.

As much as our quality processes are in place, we overlook little details that was brought to our attention and given the direction towards improvement by the very professional Temos accreditors. It likewise provided us insights and knowledge into the European standards of quality and patient safety."

Global City, February 14, 2017
Dr. Alejandro Dizon
Vice President and Quality Patient Safety Officer
St. Luke's Medical Center

"Assistance companies such as Deutsche Assistance Service GmbH require up to date and detailed information regarding worldwide medical services. This is why Deutsche Assistance relies on the Temos lnternational's certification program in order to find certified and quality medical providers.

As an independent certification body, Temos lnternational focuses on
important criteria such as quality, cost, and treatment guidelines. The process is transparent, clear, and regularly checked and updated.
Naturally, organizations that are certified by Temos lnternational are preferred above all other facilities.

This helps build a relationship of trust, thusly medical facilities certified by Temos lnternational are more likely to be recommended to the customers of Deutsche Assistance Service GmbH. In addition to increasing the number of patients allocated to them, Temos lnternational certified medical facilities receive direct access to Deutsche Assistance Service GmbH to negotiate individual contracts to the advantage of all involved.

Deutsche Assistance Service GmbH views this service as essential and looks forward to a productive future cooperating with Temos lnternational."

Düsseldorf, 01 January 2017
Rudolf Lorenz
Head of medical department

"Large assistance companies like MD Medicus use the Temos information system to find certified and quality checked hospitals, clinics and other medical services providers worldwide.

In principle, Temos certified hospitals are being preferred to non-certified facilities because quality and treatment costs are transparent.

Furthermore, Temos certified medical facilities receive direct access to MD Medicus to negotiate individual contracts also to the advantage of patients and costs beares. Thus, hospitals, clinics and other medical service providers have the opportunity to increase the number of patients allocated to them.

MD Medicus looks forward to further cooperating with Temos."

Ludwigshafen, 19. April 2011
Frank Ratzlaff
President MD Medicus Holding GmbH